Ocean Import Customer Service

14 hours ago

Andheri, Maharashtra, India Austral International Co. Full time ₹ 3,00,000 - ₹ 8,40,000 per year

Job Title: Customer Service – Ocean Import

Location: Andheri, Mumbai

Open Positions: 2 (Junior & Senior Level)

About the Role

We are looking for motivated and detail-oriented professionals to join our Customer Service – Ocean & Air Import team. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines, airlines, vendors, and internal teams.

Key Responsibilities

  • Handle Ocean & Air Import shipments from pre-alert to final delivery.
  • Coordinate with shipping lines, airlines, transporters, and customs brokers to ensure timely clearance and delivery.
  • Maintain proactive communication with clients regarding shipment status, documentation, and queries.
  • Verify and process import documents (BL, AWB, invoices, packing list, COO, etc.).
  • Prepare and share status reports, MIS, and customer updates.
  • Manage internal coordination with operations, finance, and sales teams.
  • Resolve customer complaints/issues with professionalism and accuracy.
  • Support in process improvements to enhance service quality and customer satisfaction.

RequirementsJunior Level (Customer Service Executive)

  • Experience: Minimum 2+ years in Ocean Import Customer Service.
  • Strong understanding of import procedures & documentation.
  • Good communication and coordination skills.
  • Ability to handle multiple shipments simultaneously with accuracy.

Senior Level (Customer Service Senior Executive/Officer)

  • Experience: Minimum 4+ years in Ocean Import Customer Service.
  • Expertise in end-to-end import operations and team coordination.
  • Strong problem-solving, client handling, and escalation management skills.
  • Ability to mentor junior team members and support process improvements.

Job Types: Full-time, Permanent

Pay: ₹300, ₹840,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

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