Ocean Import Customer Service

1 day ago

Andheri, Maharashtra, India Austral International Co. Full time ₹ 3,00,000 - ₹ 8,40,000 per year

Job Title: Customer Service – Ocean Import

Location: Andheri, Mumbai

Open Positions: 2 (Junior & Senior Level)

About the Role

We are looking for motivated and detail-oriented professionals to join our Customer Service – Ocean & Air Import team. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines, airlines, vendors, and internal teams.

Key Responsibilities

  • Handle Ocean & Air Import shipments from pre-alert to final delivery.
  • Coordinate with shipping lines, airlines, transporters, and customs brokers to ensure timely clearance and delivery.
  • Maintain proactive communication with clients regarding shipment status, documentation, and queries.
  • Verify and process import documents (BL, AWB, invoices, packing list, COO, etc.).
  • Prepare and share status reports, MIS, and customer updates.
  • Manage internal coordination with operations, finance, and sales teams.
  • Resolve customer complaints/issues with professionalism and accuracy.
  • Support in process improvements to enhance service quality and customer satisfaction.

RequirementsJunior Level (Customer Service Executive)

  • Experience: Minimum 2+ years in Ocean Import Customer Service.
  • Strong understanding of import procedures & documentation.
  • Good communication and coordination skills.
  • Ability to handle multiple shipments simultaneously with accuracy.

Senior Level (Customer Service Senior Executive/Officer)

  • Experience: Minimum 4+ years in Ocean Import Customer Service.
  • Expertise in end-to-end import operations and team coordination.
  • Strong problem-solving, client handling, and escalation management skills.
  • Ability to mentor junior team members and support process improvements.

Job Types: Full-time, Permanent

Pay: ₹300, ₹840,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

  • Pricing Executive – Ocean Import

    3 days ago

    Andheri, Maharashtra, India Aastral Global Full time ₹ 4,20,000 - ₹ 5,00,000 per year

    Job Title: Pricing Executive – Ocean ImportExperience: 2–3 YearsIndustry: Freight Forwarding / LogisticsCompany: KSM Marine LogisticsJob Responsibilities:Handle pricing activities specifically for ocean import shipments.Coordinate with overseas agents, shipping lines, and co-loaders to obtain competitive import freight rates.Prepare and share accurate...

  • Pricing – Import

    5 days ago

    Andheri, Maharashtra, India Simploy Private Limited Full time ₹ 4,01,457 per year

    Position Name Pricing – Import (Ocean)Designation Assistant Manager ManagerExperience 6 – 10 YearsLocation MumbaiSalary As per company StandardsJob Description:Must be able to negotiate rates with overseas Network agentWill be responsible for quoting competitive rates and closing business withcustomers.Must have excellent rapport with Direct Shipping...

  • Pricing Freight Ocean-Export-ANU

    1 day ago

    Andheri, Maharashtra, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description We have an exciting opportunity for Asst. Manager Pricing-Ocean Exports to manage the pricing/quotation process, serving as a single point of contact for all our pricing requirement. Key Responsibilities: • Build and maintain competitive internal tariffs for all major carriers to all important trade lanes. • Evaluate opportunities to...

  • Ocean Export Freight Pricing-ASP

    23 hours ago

    Andheri, Maharashtra, India Hunarstreet Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description We have an exciting opportunity for Asst. Manager Pricing-Ocean Exports to manage the pricing/quotation process, serving as a single point of contact for all our pricing requirement. Key Responsibilities: • Build and maintain competitive internal tariffs for all major carriers to all important trade lanes. • Evaluate opportunities to...

  • Customer Service

    1 week ago

    Andheri, Maharashtra, India Austral International Co. Full time ₹ 2,50,000 - ₹ 4,20,000 per year

    Job Title:Customs Clearance Customer Service ExecutiveLocation:MumbaiExperience:2– 5 yearsSalary:2.5 – 4.20 LPA (based on experience)Job Summary:We are hiring a proactive and detail-oriented Customs Clearance Customer Service Executive to join our team in Mumbai. The candidate will assist clients with customs clearance procedures, ensure documentation is...

  • Pricing Executive

    1 day ago

    Andheri, Maharashtra, India Austral International Co. Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Title: Pricing ExecutiveLocation: Andheri, MumbaiExperience Required: Minimum 2+ years in Logistics / Freight Forwarding (Air or Ocean, Import & Export)Key Responsibilities:* Obtain competitive freight rates from carriers, shipping lines, airlines, and overseas agents.* Prepare and submit accurate pricing and quotations to the sales and business...

  • Import Coordinator

    1 day ago

    Andheri, Maharashtra, India Crossword Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Key Responsibilities:Handle complete import operations and logistics arrangementsMonitor and track shipmentsPrepare checklists, DSR reports, cost sheets, and High Sea Sales documentsManage import documentation and E-waybillsCoordinate with clearance, logistics, warehouse teams, shipping lines, CHAs, and transportersProvide regular shipment status updates to...

  • Import Executive

    2 weeks ago

    Andheri, Maharashtra, India Austral International Co. Full time ₹ 1,00,000 - ₹ 4,00,000 per year

    Roles and ResponsibilityLiaise with buyers and suppliers for PO/SC/PI.Follow-up with suppliers and shipping agent for cargo readiness and logistic department for shipment booking.Handling customers queries. Advice customer's shipment schedule & details.Providing, packaging, marking, and shipping instructions.If inspection require, prepare & arrange documents...

  • Business Development Specialist

    24 hours ago

    Andheri, Maharashtra, India SIDDHANT FREIGHT FORWARDERS PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 12,00,000 per year

    We are seeking a highly motivated and experienced Senior Field Sales Representative to join our team, focusing on prospecting and generating leads for our import logistics services. The ideal candidate is a self-starter with a proven track record of success in field sales within the logistics and freight industry. This role is crucial for our continued...

  • Import Export Executive

    2 weeks ago

    Andheri, Maharashtra, India AVA Global Logistics Pvt Ltd Full time ₹ 2,80,000 - ₹ 4,08,000 per year

    Looking candidate from Freight Forwarding Industry only.Interested candidate can share there CV on Job Location : Mumbai AndheriCandidate from Mumbai are required.Key Responsibilities:Strategic Business Planning for Marketing: Focus on building long-term client relationships by cross-selling integrated freight and logistics solutions. Leverage industry...