Customer Service Executive

2 days ago

Andheri, Maharashtra, India Austral International Co. Full time ₹ 3,00,000 - ₹ 5,50,000 per year

Job Title: Customer service Executive - Air Import

Loaction : Andheri

Experience - 2-5 years

Industry - Freight Forwarding

We are looking for a detail-oriented and proactive Customer Service Executive – Air Import to join our logistics team. The ideal candidate will be responsible for ensuring seamless shipment operations, handling client interactions professionally, and resolving issues with precision and empathy. You will work closely with cross-functional teams to manage import-related customer service activities and ensure timely cargo deliveries.

Key Responsibilities :

* Coordinate with flight planning and internal teams to ensure timely and efficient cargo operations.

* Monitor and manage shipment queues, following up until successful delivery to the destination.

* Execute offload procedures in the system and promptly notify clients of any reschedules or actions taken.

* Respond to customer inquiries with appropriate solutions, ensuring a high level of customer satisfaction.

* Track and report cargo movements using hand-held scanners and digital tracking systems.

* Ensure shipment documentation is accurate and compliant with regulatory standards.

* Conduct cargo inspections before dispatch or delivery, identifying and reporting any damages.

* Support other departments by compiling reports, statistics, and operational data when required.

* Build lasting relationships with clients through effective communication and problem-solving.

Required Skills:

* Strong analytical and planning abilities

* Effective problem-solving and decision-making skills

* Excellent communication and judgment under pressure

* Expertise in Customer Relationship Management (CRM)

* Experience with shipment tracking and cargo queue management

Job Types: Full-time, Permanent

Pay: ₹300, ₹550,000.00 per year

Schedule:

  • Day shift

Application Question(s):

  • Do you have experience in Frieght Forwarding Company , Who have there Own CHA?

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

  • Customer Service Executive

    4 days ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...

  • Customer Service Executive

    2 days ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 3,00,000 - ₹ 3,80,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...

  • Customer Service

    2 days ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 46,08,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...

  • Customer Service

    11 hours ago

    Andheri, Maharashtra, India Aastral Global Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Title: Customer Service Executive – Custom ClearanceCompany: Capricorn LogisticsExperience: 2 to 5 yearsLocation: AndheriJob Description:Capricorn Logistics is seeking a proactive and detail-oriented Customer Service Executive with experience in customs clearance operations. The ideal candidate will have a strong background in logistics/freight...

  • Customer Service

    2 days ago

    Andheri, Maharashtra, India Wings Global Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job OverviewWings Global Services is seeking a Junior Customer Service Representative to join our team in Andheri. This full-time position requires 1 to 3 years of experience. The successful candidate will provide outstanding customer support, leveraging email and live chat channels. If you possess a knack for resolving conflicts and handling complaints with...

  • Customer Service

    2 days ago

    Andheri, Maharashtra, India Wings Global Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job OverviewWe are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client...

  • Customer Service Executive

    13 hours ago

    Andheri East, Maharashtra, India New Delux Logistics Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Minimum Experience: 2 to 3 years in Freight forwarding Industry.Education Requirement: Under Graduate/Graduates in any stream may applyJob Description:Knowledge in BL issuance, SI filing, Sea Import Manifest etc.Co-ordination with Overseas freight forwardersExecution of the shipment from pricing to delivery to customersNOTE: Immediate joining would be...

  • Escalation Customer Service

    2 days ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 3,96,000 - ₹ 4,20,000 per year

    Service Recovery Executive (Escalation) at , you will be responsible for handling escalated customer complaints and resolving complex issues efficiently. Your primary role will be to address concerns that regular support teams could not resolve, ensuring that customers have a positive experience and that any service issues are promptly corrected.Key...

  • Ocean Import Customer Service

    5 days ago

    Andheri, Maharashtra, India Austral International Co. Full time ₹ 3,00,000 - ₹ 8,40,000 per year

    Job Title: Customer Service – Ocean ImportLocation: Andheri, MumbaiOpen Positions: 2 (Junior & Senior Level)About the RoleWe are looking for motivated and detail-oriented professionals to join our Customer Service – Ocean & Air Import team. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines,...

  • Customer Service Executive

    10 hours ago

    Andheri, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time ₹ 2,30,400 - ₹ 4,60,800 per year

    Customer service voice process, for a MNCRotational evening/Night shifts with 2 rotational week offsRequire excellent spoken englishAge upto 50 years can applyMin HSC/grad freshers + 6 months experience can applyJob Types: Full-time, Permanent, FresherPay: ₹20, ₹38,000.00 per monthBenefits:Health insurancePaid sick timeProvident FundWork Location: In...