Customer Support Executive
2 days ago
1. Handling Customer Queries
- Respond to customer calls, emails, and messages politely and professionally.
- Understand the customer's issue and provide accurate solutions.
2. Providing Product/Service Information
- Explain product features, pricing, and policies clearly.
- Guide customers on how to use products or services effectively.
3. Complaint Resolution
- Resolve customer complaints in a timely and efficient manner.
- Escalate critical or unresolved issues to seniors or concerned departments.
4. Maintaining Records
- Update CRM with call details, customer feedback, and follow-up notes.
- Maintain accurate logs of customer interactions.
5. Follow-up Calls
- Make follow-up calls to ensure customer issues are fully resolved.
- Call customers for feedback or additional support.
6. Achieving Targets
- Meet daily/weekly call targets, quality targets, and customer satisfaction goals.
7. Service Quality
- Maintain a polite tone and positive attitude during calls.
- Ensure high-quality service and customer satisfaction.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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