Customer Support Executive

1 day ago


Andheri, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,80,000 - ₹ 3,00,000 per year
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Inform customers about new features and functionalities .

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person



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