Customer Support Associate

3 days ago


Andheri, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 3,60,000 per year

The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.

Key Responsibilities:

Customer Assistance :

  • Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
  • Provide accurate and detailed information about products, services, policies, and procedures.
  • Assist customers in troubleshooting and resolving customer's issues with products or services.
  • Ensure customer requests, concerns, and complaints are handled professionally and promptly.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.

Problem Resolution :

  • Identify customer needs and determine the best course of action to resolveissues effectively.
  • Investigate and escalate complex customer issues to the appropriate internalteams for further assistance.
  • Collaborate with other departments to resolve customer complaints orcoordinate special requests.
  • Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Customer Satisfaction :

  • Maintain a high level of professionalism, empathy, and patience whileinteracting with customers.
  • Strive to exceed customer expectations and deliver personalised service toenhance customer loyalty.
  • Continuously evaluate and improve the customer experience by providingfeedback on processes, policies, and product improvements.
  • Seek opportunities to upsell or cross-sell products or services based oncustomer needs and preferences.

Communication and Teamwork :

  • Collaborate with team members and share knowledge to ensure consistentand accurate customer support.
  • Communicate effectively with other departments to relay customer feedback,trends, and insights.
  • Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
  • Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.

Documentation and Reporting :

  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

Requirements :

  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Proven customer support experience or relevant customer service role.
  • Excellent verbal and written communication skills..
  • Strong problem-solving and decision-making abilities.
  • Empathetic and patient demeanour when dealing with customer issues or complaints.
  • Ability to handle a high volume of customer inquiries in a fast-paced environment.
  • Proficiency in using customer support software, ticketing systems, and CRM tools.
  • Ability to work independently as well as collaboratively within a team.
  • Flexibility to work in shifts and adapt to changing schedules as required.

Job Type: Full-time

Pay: ₹25, ₹29,000.00 per month

Application Question(s):

  • What is your current CTC?
  • Will you be comfortable travelling to Marol Naka, six days a week, for work?
  • Would you be okay with rotational week-offs?
  • What is your expected CTC?
  • Would you be comfortable joining us on the 15th Sept 2025?

Work Location: In person



  • Andheri, Maharashtra, India MadeTruly Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems. You'll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on...


  • Andheri, Maharashtra, India MadeTruly Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems. You'll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on...


  • Andheri, Maharashtra, India Umanist Staffing Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Customer Success AssociateHandling existing customers and ensuring smooth renewals of services/products.Building and maintaining strong customer relationships to drive retention & loyalty.Identifying opportunities to upsell and cross-sell additional services.Delivering excellent customer service support to resolve queries and enhance client...


  • Andheri East, Maharashtra, India Vu Videoconferencing Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Descriptions For Customer Success Manager1Good Communication skills English & Hindi Mandatory Plus one local Language (Bengali)2More than 2 -3 years' experience3Graduate in any discipline or Diploma4Positive attitude & quick learner5preferably worked in some CRM software6Manage customer service support and branch operations across the south...


  • Andheri, Maharashtra, India D Analytical Support Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    The Onboarding & Customer Service Specialist (the "OCSS") will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to...


  • Andheri, Maharashtra, India Minal Infojewels Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Customer Support Executive (E-commerce – Jewellery Industry)Experience Required: 2+ Years (Mail & Chat Support)Location: Andheri east Seepz, MumbaiJob Description:We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling...


  • Andheri, Maharashtra, India Flo Sleep Solutions Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Position: Customer Support ManagerLocation: Saki Naka, MumbaiReports To: Head of Customer ExperienceAbout Flo Mattress:Flo Mattress is a leading D2C brand specializing in premium mattresses with advanced cooling technology. We are committed to delivering exceptional sleep experiences and are seeking a Customer Support Manager to enhance our customer service...


  • Andheri, Maharashtra, India docterz health tech labs Full time ₹ 3,84,000 - ₹ 4,80,000 per year

    Job Title: Customer Support ExecutiveLocation - Mumbai ( Andheri )Job Summary:We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure customer satisfaction through timely resolution.Key Responsibilities:Handle inbound & outbound calls, emails, and chats.Resolve customer issues efficiently and...


  • Andheri, Maharashtra, India Uma Ornaments Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Support AssistantLocation: Uma Ornaments, Andheri, MumbaiSalary: ₹20,000 – ₹25,000 per month CTCEmployment Type: Full-TimeCompany: Uma OrnamentsJob Description:Uma Ornaments is seeking a dedicated and customer-oriented Customer Support Assistant to join our growing team. The ideal candidate will serve as the primary point of contact...


  • Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Support & Service Coordinator (Female Candidates Can Apply)Key Responsibilities:Answer incoming phone calls and log service complaints.Assign service calls to field/service engineers and update status in the system.Forward customer issues to the right department and generate support tickets.Follow up with customers for pending payments.Maintain...