Client Support Associate

2 weeks ago

Malad Maharashtra India MadeTruly Full time ₹ 2,50,000 - ₹ 5,00,000 per year

As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.
You'll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships.

Work Location : Hybrid; Office Lcoation: Andheri /Malad

Key Responsibilities:

  • Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information.
  • Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders.
  • Purchase Order Execution: Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables.
  • Cross-Team Coordination: Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively.
  • System & Data Management: Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs.
  • Invoicing & Documentation: Prepare invoices, maintain records, and follow up on pending payments or clarifications.
  • New Request Handling: Log and coordinate new project requests from Account Managers, ensuring timely kickoff.
  • General Administration: Support day-to-day operational and administrative requirements to ensure smooth workflow.
Requirements
  • Customer Support / Operations Experience: 2–3+ years in operations, customer service, account coordination, or similar—preferably in manufacturing, design, or jewelry.
  • Comfortable working in Evening shifts
  • Excellent communication skills, especially in engaging with internal teams and account managers.
  • Organizational Focus: Expert at prioritizing and managing multiple ongoing tasks without missing details.
  • Highly detail-oriented, with the ability to spot and address process gaps early.
  • Tech Proficiency: Excel, Google Sheets; familiarity with ClickUp, Zendesk, or other project/ticket management tools.
  • Problem-Solving Attitude: Self-starter with the ability to independently resolve operational and support-related issues.

Bonus Points If You…

  • Are tech-savvy and explore ways to streamline workflows.
  • Have experience in jewelry manufacturing, design, or similar creative industries.
  • Understand custom/bespoke product cycles.
  • Enjoy working in fast-paced, evolving environments where you wear multiple hats.

Expedited Application Process: After applying, send a brief email (max. 150 words) to , with Subject Line: "Application for Client Support Associate: {{Candidate Name}}" clearly outlining why you're an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc

  • Client Support Associate

    2 weeks ago

    india MadeTruly Full time

    As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.You'll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on...

  • Client Support Associate

    1 week ago

    Malad East, India MadeTruly Full time

    As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems. You’ll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on...

  • Client Support

    1 week ago

    Malad, Mumbai, Maharashtra, India Vibe Copilot Full time ₹ 2,40,000 per year

    We are looking for a proactive and customer-focused Client Support & Training Specialist to join our team. This role involves visiting client sites to provide hands-on training for their teams on our application and system, offering ongoing support, and resolving technical or usage issues promptly. You will be the key point of contact for ensuring client...

  • Associate, Client Support

    2 weeks ago

    Mumbai, Maharashtra, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Role**: Associate, Client support specialist **The Team**: Client Support is a global team based in Mumbai and New York that provides support to investment professionals on the Visible Alpha platform. Team members gain in-depth industry knowledge, read research reports and models, and develop...

  • VOIP Support Engineer

    2 weeks ago

    India client Full time

    Role: VOIP Technical Support - L2 Experience: 3 to 5 years Skills & Requirements: Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS Good troubleshooting experience with SIP Call Flow in live environment Hands on with Linux Must be using Linux on daily basis Good English Communication Client...

  • VOIP Support Engineer

    1 day ago

    India client Full time

    Role: VOIP Technical Support - L2 Experience: 3 to 5 years Skills & Requirements: - Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS - Good troubleshooting experience with SIP Call Flow in live environment - Hands on with Linux - Must be using Linux on daily basis - Good English...

  • Associate, Client

    2 weeks ago

    Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time

    **Associate, Client Onboarding/Transitions/Conversions/Know Your Client** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or...

  • Customer Support Associate

    1 week ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time

    Tech Mahindra hiring Customer Support Associate. Following are the Responsibilities: - Resolve customer queries and complaints efficiently. - Provide product and service information to customers. - Achieve individual and team performance targets. Even Freshers can apply. **Job Types**: Full-time, Permanent, Fresher Pay: ₹19,000.26 - ₹30,000.96 per...

  • ▷ Immediate Start: Lead Associate, Client Support Services

    3 weeks ago

    Bengaluru, India BetaNXT Full time

    Job Description Level/Function: Lead Associate, Client Support Services Title: Lead Associate, Client Support Services About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the...

  • Client Regulatory Support

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Job Summary**: The Regulatory Support team is a dedicated group of internal and client facing resources that are focused on 3 main pillars: - Onboarding and query management for client reporting services (currently EMIR, MIFID II and SFTR), plus associated controls, MIS and process improvements - Ensuring the correct regulatory...