Technical Support Executive

6 days ago

Andheri, Maharashtra, India MicroWorld Software Services Pvt. Ltd Full time ₹ 3,00,000 - ₹ 5,00,000 per year

We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant.

Roles & Responsibilities :-

· Should have knowledge of Hardware and troubleshooting the same.

· Should have knowledge of Windows and Linux Operating System.

· Should have basic concept of Network Functioning and Troubleshooting.

· Ability to diagnose and troubleshoot Security issues.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.

· Ensure all issues are properly logged.

Years of Experience:- 0-3 Years

Education:- B.Sc. IT / BCA / B.E. (C.S-IT)

Location:- Andheri East

Salary Range:- 3-5 Lacs

*FRESHERS WITH IT BACKGROUND CAN APPLY. *

*FLUENT COMMUNICATION IS MUST.*

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Application Question(s):

  • Where do you stay in Mumbai?
  • What is your current salary?
  • What is your expected salary?
  • What is your notice period?
  • How many years of experience do you have?
  • Do you have experience in Technical support role?
  • Can you come for F2F round?
  • Are you ok to work in rotational shifts if required?

Work Location: In person

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