Technical Support
2 days ago
The Seller Support (Techno Functional) Associate will serve as the primary partner support contact for e-commerce
sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of
technical proficiency and client-facing skills to ensure seamless integration and exceptional support.
Key Responsibilities:
Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs,
addressing technical issues and concerns related to API integration.
Communication: Engage with clients / sellers/ solution providers over multiple communication channels
(phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of
issues.
Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-
commerce tools and other systems.
Process Improvement: Identify and implement process improvements, develop internal documentation, and
contribute to a collaborative team environment.
Relationship Management: Establish and maintain productive working relationships with current and
potential sellers/partners.
Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category
Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
Performance Metrics: Maintain high performance metrics including quality, productivity, first contact
resolution, and attendance.
Key Responsibilities in Detail:
API Integration and Troubleshooting:
o Maintain API integrations between e-commerce tools and other systems.
o Troubleshoot and resolve API integration issues promptly.
o Provide technical support to internal teams and external partners regarding API usage and
integration.
o Document integration processes, technical specifications, and user guides.
Solution Collaboration:
o Work closely with solution providers to understand their API capabilities and limitations.
o Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.
Continuous Improvement:
o Stay updated with the latest trends and best practices in API integration and e-commerce
technologies.
o Recommend and implement improvements to enhance integration efficiency and performance.
Preferred Candidate Profile:
Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills
in US English, and experience in client/seller interaction, particularly in the North American market.
Qualifications:
Experience:
o Relevant: Minimum of 2 year for M02s, and 4+ years for M03s.
o Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.
Technical Skills:
o Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode.
o Strong understanding of API integration and ability to maintain and troubleshoot API integrations
between e-commerce tools and other systems.
Soft Skills:
o Proficiency in US English, with excellent written and oral communication skills.
o Strong customer orientation, attention to detail, and adaptability to changing business needs.
o Proficiency in MS Office applications, specifically Excel, and familiarity with web browsers.
o Logical reasoning, data interpretation, and good data handling skills.
Work Environment:
Demonstrate the ability to work independently while utilizing client's knowledge base resources, policies,
and procedures.
Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat
cases.
By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing
exceptional support, and driving continuous improvements to enhance our service offerings.
What We Offer
Competitive salary + language allowance.
Two weekly offs and shift allowance (where applicable).
Opportunity to work with leading global eCommerce brands.
Learning & growth programs, certifications, and career advancement.
Inclusive, collaborative work environment.
Job Type: Full-time
Pay: ₹10, ₹33,590.02 per month
Work Location: In person
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