Technical Support

The Seller Support (Techno Functional) Associate will serve as the primary partner support contact for e-commerce

sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of

technical proficiency and client-facing skills to ensure seamless integration and exceptional support.

Key Responsibilities:

 Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs,

addressing technical issues and concerns related to API integration.

 Communication: Engage with clients / sellers/ solution providers over multiple communication channels

(phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of

issues.

 Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-

commerce tools and other systems.

 Process Improvement: Identify and implement process improvements, develop internal documentation, and

contribute to a collaborative team environment.

 Relationship Management: Establish and maintain productive working relationships with current and

potential sellers/partners.

 Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category

Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.

 Performance Metrics: Maintain high performance metrics including quality, productivity, first contact

resolution, and attendance.

Key Responsibilities in Detail:

 API Integration and Troubleshooting:

o Maintain API integrations between e-commerce tools and other systems.

o Troubleshoot and resolve API integration issues promptly.

o Provide technical support to internal teams and external partners regarding API usage and

integration.

o Document integration processes, technical specifications, and user guides.

 Solution Collaboration:

o Work closely with solution providers to understand their API capabilities and limitations.

o Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.

 Continuous Improvement:

o Stay updated with the latest trends and best practices in API integration and e-commerce

technologies.

o Recommend and implement improvements to enhance integration efficiency and performance.

Preferred Candidate Profile:

Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills

in US English, and experience in client/seller interaction, particularly in the North American market.

Qualifications:

 Experience:

o Relevant: Minimum of 2 year for M02s, and 4+ years for M03s.

o Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.

 Technical Skills:

o Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode.

o Strong understanding of API integration and ability to maintain and troubleshoot API integrations

between e-commerce tools and other systems.

 Soft Skills:

o Proficiency in US English, with excellent written and oral communication skills.

o Strong customer orientation, attention to detail, and adaptability to changing business needs.

o Proficiency in MS Office applications, specifically Excel, and familiarity with web browsers.

o Logical reasoning, data interpretation, and good data handling skills.

Work Environment:

 Demonstrate the ability to work independently while utilizing client's knowledge base resources, policies,

and procedures.

 Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat

cases.

By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing

exceptional support, and driving continuous improvements to enhance our service offerings.

What We Offer

 Competitive salary + language allowance.

 Two weekly offs and shift allowance (where applicable).

 Opportunity to work with leading global eCommerce brands.

 Learning & growth programs, certifications, and career advancement.

 Inclusive, collaborative work environment.

Job Type: Full-time

Pay: ₹10, ₹33,590.02 per month

Work Location: In person