Technical Support Engineer

2 days ago


Andheri, Maharashtra, India DIMA Engineering Full time ₹ 15,000 - ₹ 1,80,000 per year

Key Responsibilities:

1. Technical Troubleshooting:

Diagnose and resolve software application issues via phone, email, or chat.

Utilise problem-solving skills to identify root causes.

2. Client Support:

Provide timely and professional support to clients.

Ensure client satisfaction through effective issue resolution.

3. Documentation and Reporting:

Document all support interactions and resolutions.

Maintain accurate records of client interactions.

3. Collaboration:

Work closely with development teams to resolve complex issues.

Share knowledge and expertise with colleagues.

4. Training and Development:

Stay up-to-date with new software releases and features.

Participate in training sessions to enhance technical skills.

Provide training to clients.

Requirements:

1. Education:

  • Bachelor's degree in Computer Science, Information Technology, or related field.

2. Experience:

  • 1-3 years in technical support or related role.

  • Experience with application software support.

3. Technical Skills:

  • Strong understanding of software applications and troubleshooting.

  • Familiarity with operating systems (Windows, macOS, Linux).

  • Knowledge of database concepts.

  • Experience with helpdesk software.

4. Soft Skills:

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to work under pressure and manage multiple priorities.

  • Strong analytical and critical thinking skills.

Nice to Have:

  1. Certification in technical support or related field.

  2. Experience with cloud-based applications.

  3. Familiarity with ITIL or similar frameworks.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Willingness to travel:

  • 50% (Preferred)

Work Location: In person



  • Andheri, Maharashtra, India Eway IT Solutions Pvt. Ltd. Full time ₹ 2,16,000 per year

    1. Serve as the primary point of contact for clients seeking technical assistance viaphone, email, or chat.2. Perform remote troubleshooting, diagnose, and resolve technical issues.3. Provide accurate information on IT products or services.4. Record events, problems, and resolutions in logs.5. Follow up with clients to ensure issues are resolved.6. Escalate...


  • Andheri, Maharashtra, India OpelOx Technologies Private Limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Diagnose and resolve complex technical issues for desktop, laptop, and peripheral hardware, and software applicationsHandle and resolve support, ensuring timely and efficient resolution.Install, configure, and maintain desktop hardware, software, and network components.Manage and administer user accounts and permissions within the organization's IT...


  • Andheri, Maharashtra, India Pentagon System & Services Full time ₹ 70,000 - ₹ 75,000 per year

    · Ready for Field work with 24x7 support as and when required· Good knowledge of desktop / laptop hardware· Good hands-on experience of laptop repairs· Working experience of different versions of Windows operating system· Knowledge of other popular applications like MS-Office, Email suites.Salary Range/ VariableRs CTC Per MonthQualification/sEngineering...


  • Andheri East, Maharashtra, India Jobegy Full time ₹ 1,09,100 - ₹ 19,49,259 per year

    Designation: Network Support Engineer - Tier 2Work Experience: 3 - 5 Years as a Senior Network EngineerTechnologies: Must have extensive knowledge of Routing & Switching, VPN, WirelessSkill Set: Excellent written communication skills, expert in network troubleshootingShifts: Rotational (will include night shifts)Working Days/week: Five DaysSalary Range: LPA...


  • Andheri, Maharashtra, India Majicbird Full time ₹ 4,68,000 - ₹ 18,72,000 per year

    We are looking for Sales Engineerqualification :- Diploma in Welding technology or Fabrication Or mechenical EngineeringExperience :- 3 to 5 Years for selling welding Elecrodes.Area to be Covered :- Mumbai Region ( Pen To Palghar)Salary :- As per ExperienceJob Type: Full-timePay: ₹15, ₹30,000.00 per monthWork Location: In person


  • Andheri, Maharashtra, India Leviathan Systems Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: AV Presales Engineer (Audio-Visual Systems)Location: Andheri MumbaiExperience: Minimum 2-3 Years in the AV IndustryQualification: Graduate (bachelor's degree – Engineering/Mechantronics Preferred)Role Overview:We are seeking an experienced AV Presales Engineer who can effectively bridge the gap between client needs and technical solutions. You...

  • L1 Support Engineer

    6 days ago


    Andheri East, Maharashtra, India Western Capital Advisors Full time ₹ 1,84,302 per year

    Role overviewWestern Capital Advisors is seeking an L1 Support Engineer to serve as the first point of contact for users, delivering high‑quality initial troubleshooting, service request fulfillment, and application support, while adhering to Information Technology Infrastructure Library (ITIL) practices and Information Technology Governance, Risk, and...

  • Electrical Engineer

    6 days ago


    Andheri, Maharashtra, India OCS Services Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About OCS:OCS Services India Pvt Ltd is a globally trusted leader in the Oil & Gas sector, specializing in Operations & Maintenance (O&M), Asset Integrity Management, and Integrated Crew Management. As a joint venture between BW Offshore and Planet Energy, we provide world-class solutions for complex energy operations with a strong focus on safety,...

  • Network Engineer

    6 days ago


    Andheri, Maharashtra, India Netplace Technologies Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    About the role :We are seeking a highly skilled IT Network Engineer to join our team. An ideal candidate will possess a strong understanding of networking concepts and be proficient in designing, implementing, and maintaining secure and reliable network infrastructures. You will be responsible for configuring and managing network systems, ensuring their...


  • Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 10,000 - ₹ 15,00,000 per year

    Customer Support & Service Coordinator (Female Candidates Can Apply)Key Responsibilities:Answer incoming phone calls and log service complaints.Assign service calls to field/service engineers and update status in the system.Forward customer issues to the right department and generate support tickets.Follow up with customers for pending payments.Maintain...