Technical Support Engineer
7 days ago
Key Responsibilities:
1. Technical Troubleshooting:
Diagnose and resolve software application issues via phone, email, or chat.
Utilise problem-solving skills to identify root causes.
2. Client Support:
Provide timely and professional support to clients.
Ensure client satisfaction through effective issue resolution.
3. Documentation and Reporting:
Document all support interactions and resolutions.
Maintain accurate records of client interactions.
3. Collaboration:
Work closely with development teams to resolve complex issues.
Share knowledge and expertise with colleagues.
4. Training and Development:
Stay up-to-date with new software releases and features.
Participate in training sessions to enhance technical skills.
Provide training to clients.
Requirements:
1. Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
2. Experience:
1-3 years in technical support or related role.
Experience with application software support.
3. Technical Skills:
Strong understanding of software applications and troubleshooting.
Familiarity with operating systems (Windows, macOS, Linux).
Knowledge of database concepts.
Experience with helpdesk software.
4. Soft Skills:
Excellent communication, interpersonal, and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Strong analytical and critical thinking skills.
Nice to Have:
Certification in technical support or related field.
Experience with cloud-based applications.
Familiarity with ITIL or similar frameworks.
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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