MAC Support Engineer L2

2 days ago

Andheri, Maharashtra, India Dixit Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Company

Dixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.

45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.

With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.

Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.

Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.'

Our Vision: To be the best-in-class in IT services in India and overseas.

Our Mission: To provide customized services and solutions and be the No. 1 choice for all IT needs.

Job Description

  • Provide Level 2 technical support for macOS devices, peripherals, and related applications.
  • Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity on Mac systems.
  • Manage user account administration (Active Directory, MDM, Exchange, etc.).
  • Install, configure, and upgrade macOS, applications, and security patches.
  • Coordinate with vendors and OEMs (Apple/Dell/HP etc.) for hardware repair/replacement.
  • Support and manage enterprise tools (MDM solutions like Jamf, Intune, Workspace ONE).
  • Ensure endpoint security compliance (antivirus, encryption, VPN).
  • Prepare technical documentation, SOPs, and knowledge base articles for recurring issues.
  • Work closely with L1 engineers for knowledge transfer and provide mentoring support.
  • Handle incident, problem, and change management as per ITIL processes.

Skills & Competencies:

  • Strong hands-on experience with macOS troubleshooting and administration.
  • Knowledge of MDM tools (Jamf Pro, Intune, AirWatch, etc.).
  • Good understanding of network fundamentals (DNS, DHCP, Wi-Fi, VPN).
  • Familiarity with Microsoft 365, Exchange, and collaboration tools.
  • Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Excellent communication and customer handling skills.
  • Ability to work independently and handle escalations.

Department

Service

Open Positions

1

Skills Required

macOS, applications, and security patches

Experience

3 to 5 years

Location

Andheri, Maharashtra, India

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