Hands remote support Engineer

2 days ago


Andheri, Maharashtra, India Microscan Infocommtech Pvt Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Company Name- Microscan Communications Pvt Ltd.

Location – Mumbai

Experience – 2 to 4 years

We are looking for The Smart/Remote Hands Support Engineer will be responsible for delivering on-site and remote "hands and eyes" support in line with the Service Level Agreement (SLA) commitments About us. Founded by Sandeep Donde in 1999, Microscan specializes in all-fiber networking services, ensuring 100% uptime and prioritizing digitization to empower SMEs. Over the years, we have expanded our footprint in Mumbai and its suburbs, extending our fiber network to Kolhapur and Goa. Through our group companies, Microscan Communications (MCPL) excels in cloud migration, DevOps, cybersecurity, and more. Our in-house OTT platform, Playbox TV (PBTV), ranks as India's 4th largest, revolutionizing TV content consumption through partnerships with ISPs and cable operators. Additionally, Microscan Internet, another group company, provides high-speed, reliable internet services, supporting businesses with dedicated leased line connections and seamless internet solutions.

Job description-- The Smart/Remote Hands Support Engineer will be responsible for delivering on-site and remote "hands and eyes" support in line with the Service Level Agreement (SLA) commitments. This includes responding to customer service requests, performing physical interventions in data centre/colocation environments, and ensuring timely closure of incidents as per defined priorities.

Skills -- Diploma/Degree in IT, Electronics, or related field. 2 years of experience in DC operations, IT support, or remote hands services. Hands-on knowledge of: Servers, storage, and network equipment. Cabling standards and troubleshooting (Ethernet, Fiber). Basic Linux/Windows administration for assisted troubleshooting. Familiarity with ticketing tools. Strong communication and customer service skills. Ability to work in shifts, including after-hours and weekends.

Job Type: Full-time

Pay: ₹9, ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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