Technical Support Executive
1 day ago
- 1. Serve as the primary point of contact for clients seeking technical assistance via
- phone, email, or chat.
- 2. Perform remote troubleshooting, diagnose, and resolve technical issues.
- 3. Provide accurate information on IT products or services.
- 4. Record events, problems, and resolutions in logs.
- 5. Follow up with clients to ensure issues are resolved.
- 6. Escalate unresolved issues to the next level of support personnel.
- Requirements:
- 1. Bachelor's degree/Diploma degree with technical knowledge.
- 2. Technical certification is an advantage.
- 3. 1-2 years of experience in technical support.
- 4. Excellent problem-solving and analytical skills.
- 5. Strong communication and customer service skills.
- 6. Ability to work in a fast-paced environment.
- 7. Flexible schedule, including night shifts and weekends.
- Benefits:
- 1. Health insurance.
- 2. Paid sick leave.
- 3. Provident Fund.
- 4. Flexible schedule.
- 5. Opportunities for professional growth and development.
Job Type: Full-time
Pay: From ₹18,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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