Customer Support Representative

At Infoblox, every breakthrough begins with a bold "what if." 
What if your ideas could ignite global innovation? 
What if your curiosity could redefine the future? 

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career. 

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next". 

In a world where you can be anything, Be Infoblox. 

Customer Support Representative

We have an opportunity for an Customer Support Representative to join our Support Operations team in Trivandrum, reporting to the manager of Customer Support. In this pivotal role, you will provide technical assistance to our customers. This involves responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Be a Contributor — What You'll Do 

• Answer customer questions through phone calls, chat, email, and support tickets
• Take ownership of customer issues and see problems through to resolution
• Provide support for Infoblox customers and partners
• Create a customer-first culture through customer satisfaction metrics
• Engage other teams—like Renewals, Logistics, Sales, IT, and Orders—through effective cross-functional collaboration
• Ensure Infoblox values are demonstrated in every internal and external communication
• Create and update knowledge base articles on existing and new solutions
• Approach your work in a timely manner and with a high level of accountability
• Support a 24x7x365 organization by working rotational shifts, taking on-call responsibilities, and being flexible with your schedule

Be Prepared — What You Bring 

• Demonstrated customer support experience of 1.5 years or more with U.S. or UK customers in a voice-based environment
• Ability to communicate in a clear and friendly manner without pronunciation or grammatical errors
• Ability to multi-task without compromising the quality of your interactions
• Able to prioritize between tasks without affecting customer satisfaction
• Excitement to solve customer issues
• Ability to quickly grasp terminology, processes, and workflow in a short period
• Experience in using Microsoft Office applications—Outlook, Word, and Excel
• Strategic thinking to find new and efficient ways to solve customer issues
• Outstanding organizational and analytical skills
• Bachelor's degree or relevant experience is required

Be Successful — Your Path

First 90 Days: 

• Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months: 

• Work with Engineering to resolve customer issues 
• Handle outage calls 

One Year: 

• Handle all product-related issues 
• Deliver TOI on existing and new features 
• Work on becoming a features expert 

Belong— Your Community 

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.  

Be Rewarded — Benefits That Help You Grow, Thrive, Belong 

• Comprehensive health coverage, generous PTO, and flexible work options.   
• Learning opportunities, career-mobility programs, and leadership workshops. 
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy. 
• Modern offices with healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. 
• Charitable Giving Program supported by Company Match. 
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference? 

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.