System Support Specialist

Position Summary

The System Support Specialist is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including the diagnosing of issues and launching of new services, all while supporting the relationship between Vensure, Division Partners, clients, and vendors. This position will spend time as part of an entrepreneurial team looking to validate the changes to client technology platforms while supporting the new capabilities being implemented for clients.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Maintaining overall system setup of an HR software system as well as other third-party products offered to clients.
• Maintain User Role Security
• Maintain Team Project Task Lists
• Create and maintain vendor and internal ticket submissions.
• Troubleshoot system issues, including researching within system documentation and thinking outside the box for additional resources.
• Provide internal training; may occasionally extend to external training.
• Manage day-to-day administrative tasks while effectively prioritizing additional tasks, issues, and additional responsibilities.
• Build and maintain positive colleague relationships.
• Manage the bridge between business, technology, and strategy.
• Other duties as required.

Knowledge, Skills, and Abilities

• 2-5 years of customer support experience required.
• Strong understanding of all facets of PrismHR for the purposes of Payroll Processing for both PEO/ASO and staffing
• Industry expert for Federal and State Taxes along with the reporting needs to ensure accurate mapping and explanation of changes between the two systems.
• Be able to work as part of a team as well as on your own to complete tasks in a timely manner.
• Effective communication and teaching abilities working with clients, vendors, and internal personnel.

Education & Experience

• High School Diploma
• 1+ year(s) in Human Resources and/or Payroll preferred.
• 1+ year(s) utilizing an HRIS, HCM, or HRMS highly preferred.
• Above average organizational, analytical, time management, and problem-solving skills
• Able to quickly learn new software systems.
• High attention to detail
• Able to maintain confidentiality.
• Proficiency in the English language, including the ability to listen, understand, read and
• communicate effectively both in writing and verbally in a professional environment.
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PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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