Customer Support Specialist

2 days ago


Thiruvananthapuram, Kerala, India Clean Blast International LLC Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About the Role

We are looking for a proactive and customer-focused
Customer Support Specialist
to join our team in Trivandrum. The ideal candidate will act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Handle customer inquiries via phone, email, and in-person professionally and promptly.
  • Provide product/service information and guidance to clients.
  • Troubleshoot and resolve customer issues in collaboration with internal teams.
  • Record and track customer interactions using CRM tools.
  • Escalate complex issues to relevant departments and ensure timely resolution.
  • Collect and relay customer feedback to management for service improvements.
  • Maintain strong knowledge of company products and services.
  • Support sales and service teams with customer-related documentation.

Requirements

  • Bachelor's degree in Business Administration, Communications, or related field.
  • 0–1 years of experience in customer support or service role (freshers with strong communication skills may also apply).
  • Excellent communication skills in English (Malayalam/Hindi will be an added advantage).
  • Strong problem-solving and interpersonal skills.
  • Familiarity with CRM software and MS Office tools.
  • Ability to remain calm and professional in stressful situations.
  • Customer-first attitude with attention to detail.

What We Offer

  • Competitive salary and performance incentives.
  • Training and professional development opportunities.
  • Positive and collaborative work culture

Apply now

hrcleanblast @ gmail, com



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