Customer Support Specialist
1 day ago
About the Role
We are looking for a proactive and customer-focused
Customer Support Specialist
to join our team in Trivandrum. The ideal candidate will act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle customer inquiries via phone, email, and in-person professionally and promptly.
- Provide product/service information and guidance to clients.
- Troubleshoot and resolve customer issues in collaboration with internal teams.
- Record and track customer interactions using CRM tools.
- Escalate complex issues to relevant departments and ensure timely resolution.
- Collect and relay customer feedback to management for service improvements.
- Maintain strong knowledge of company products and services.
- Support sales and service teams with customer-related documentation.
Requirements
- Bachelor's degree in Business Administration, Communications, or related field.
- 0–1 years of experience in customer support or service role (freshers with strong communication skills may also apply).
- Excellent communication skills in English (Malayalam/Hindi will be an added advantage).
- Strong problem-solving and interpersonal skills.
- Familiarity with CRM software and MS Office tools.
- Ability to remain calm and professional in stressful situations.
- Customer-first attitude with attention to detail.
What We Offer
- Competitive salary and performance incentives.
- Training and professional development opportunities.
- Positive and collaborative work culture
Apply now
hrcleanblast @ gmail, com
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