Customer Support Executive

1 week ago


Thiruvananthapuram, Kerala, India XILLIGENCE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job description:

Customer Support Executive (Hindi & English) – On-Site

Location: Technopark, Trivandrum

Salary: ₹15,000-20,000 per month

Languages: Fluent Hindi & English (Mandatory)

Work Mode: On-site (Work From Office)

Are you fluent in Hindi and English with a passion for customer service? We are hiring Customer Support Executives to join our team in Technopark, Trivandrum.

Key Responsibilities:

  • Handle customer queries via phone, email, and chat professionally
  • Provide accurate solutions and maintain customer records
  • Resolve complaints by identifying issues and offering effective solutions
  • Follow communication protocols and ensure customer satisfaction
  • Collaborate with the team to enhance the customer experience

Requirements:

  • Any graduate with 0-1 year of experience in customer support or a related field
  • Strong problem-solving and interpersonal skills
  • Proficiency in computers and customer service software
  • Ability to handle challenging situations with patience and professionalism
  • Willing to relocate to Trivandrum (No work-from-home option)

Job Type & Schedule:

  • Full-time employment
  • Day shift


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