Technical Customer Service Executive
2 weeks ago
*Technical Customer Service Executive*
*Responsibilities*
* Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness.
* Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards.
* Maintain detailed and accurate documentation of customer interactions, issues, and resolutions.
* Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams.
* Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement.
* Analyze recurring issues to suggest process enhancements and preventive measures.
* Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions.
* Stay updated on product knowledge, updates, and new features to provide informed assistance.
*NOTE:*
Probation: Initial *2-month probation period*, followed by a full-time offer based on performance.
Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.
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