Customer Support Executive

7 days ago

Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,16,000 per year

We are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving concerns, and ensuring a seamless customer experience.

Key Responsibilities:

  • Handle customer inquiries via calls, emails, chat, and social media platforms.
  • Resolve complaints, returns, order tracking, and product-related issues promptly and professionally.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Collaborate with internal teams (logistics, sales, warehouse) to resolve customer issues.
  • Document and update customer records based on interactions.
  • Suggest improvements to processes for better customer experience.

Required Skills:

  • Proficiency in English and Hindi (verbal & written) is mandatory.
  • Excellent communication and interpersonal skills.
  • Problem-solving attitude with a customer-first approach.
  • Basic computer knowledge and ability to use CRM tools and communication platforms.

Eligibility:

  • Freshers are welcome to apply.
  • Candidates with 1–2 years of experience in customer support or a similar role will be preferred.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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