Implementation Specialist

4 days ago

Thiruvananthapuram, Kerala, India Vensure Employer Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The
Client Implementation Specialist (SCIS)
leads the end-to-end Payroll implementation process for new clients, serving as the primary point of contact to ensure a smooth onboarding experience. This role manages timelines, resolves issues, and ensures client satisfaction during the implementation of products and services. Additionally, the SCIS mentors and supports Client Implementation Specialists (CIS) to drive best practices and successful project delivery.

Experience:
5+ years in US Payroll client implementation, onboarding, or project management roles.


• Completes Client shell set up/dashboard creation in Prism (HRIS) for new clients.


• Completes essential new client duties, including running the first payroll(s) and training new clients.


• Acts as a liaison between internal stakeholders.


• Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.


• Consults with clients to determine payroll, HR, and benefit needs.


• Manages multiple client implementations and effectively implements major accounts.


• Recognizes Client's business concerns and recommend sand implements appropriate solutions.


• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.


• Works with Business Consultant to initiate the Client Implementation process.


• Reviews and audits Client's payroll and HR data for accuracy.


• Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.

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