Customer Support Executive

2 days ago

Thiruvananthapuram, Kerala, India Kanal way, Full time ₹ 3,00,000 - ₹ 4,50,000 per year

CUSTOMER RELATIONSHIP EXECUTIVE (FEMALE)

  • The ideal candidate will be responsible for maintaining positive relationships with clients, addressing their needs, and resolving issues efficiently to ensure satisfaction and retention.
  • On a day-to-day basis, you'll manage assigned clients with care, making sure they receive timely access to our services, while building and sustaining strong, long-lasting relationships.
  • Scheduling and facilitating client meetings, and engaging in cold calling and business development initiatives.
  • Ultimately, your goal is to create smiles for our clients through responsive, attentive service and a relentless commitment to their satisfaction.

KEY RESPONSIBILITIES:

  • Respond promptly and professionally to customer inquiries via CRM, phone, email, WhatsApp, and during campaigns.
  • Onboard registered candidates and parents to services, ensuring a smooth and welcoming, experience.
  • Service assigned clients on a day-to-day basis, addressing their needs and ensuring consistent, support.
  • Ensure timely delivery of all services promised to clients.
  • Build and maintain strong, long-lasting client relationships through excellent communication and, service.
  • Accurately fill out application forms for students across various education portals.
  • Handle choice filling and course selection assistance based on student preferences and eligibility.
  • Ensure timely submission and tracking of application forms.
  • Maintain student records and documentation in digital and physical formats.
  • Coordinate with the admissions team and provide support throughout the student admission cycle.
  • Address data discrepancies and ensure high data accuracy.
  • Schedule and facilitate online meetings with clients, ensuring a seamless virtual experience.
  • Conduct sales cold calls and engage in business development activities to attract and convert new leads.

REQUIRED SKILLS:

  • Proficiency in Microsoft Excel
  • Strong communication skills
  • Excellent listening skills — ability to understand client problems or queries and suggest appropriate solutions.
  • Proven experience in customer service or a similar client-facing role.
  • Strong problem-solving skills with the ability to respond effectively in real time.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.
  • Familiar with educational portals and admission processes
  • Ability to work with speed and accuracy under minimal supervision.

QULIFICATION & EXPERIENCE:

  • A bachelor's degree in a related field
  • Minimum 1 year of experience in data entry, especially in the context of student admissions.
  • Proficiency in using computers, MS Office tools, and internet-based application platforms.
  • Familiar with educational portals and admission processes.
  • Ability to work with speed and accuracy under minimal supervision.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Work Location: In person

  • Customer Support Executive

    1 day ago

    Thiruvananthapuram, Kerala, India bd4d4809-7ec9-4baa-a1f8-363f57f153b9 Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionJezreel Professional Career Academy is dedicated to transforming potential into performance through specialized skill development and career training. We provide individuals with practical knowledge, confidence, and essential professional attitudes to thrive in today's competitive job market. Our programs include career enhancement,...

  • Customer Support Executive

    6 days ago

    Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time ₹ 12,000 - ₹ 18,000 per year

    Experience Level: Freshers / 0–1 YearJob Type: Full-TimeWorking Days: 6 per weekWorking Hours: 8 hours per day (Rotational Shifts – weekly allocation)Job SummaryWe are looking for a proactive and detail-oriented Customer Support Executive to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving...

  • Customer Support Executive

    2 weeks ago

    Thiruvananthapuram, Kerala, India Kanal way, Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Key Responsibilities:Follow up with clients to collect and collect necessary documents for account opening.Assist customers throughout the account onboarding process, ensuring a smooth experience.Initiate contact with active and prospective clients to promote products and services.Respond to customer inquiries promptly via phone, email, or chat, offering...

  • Customer Support Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India Clean Blast International LLC Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the RoleWe are looking for a proactive and customer-focusedCustomer Support Specialistto join our team in Trivandrum. The ideal candidate will act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesHandle customer inquiries via phone, email, and...

  • Customer Care Executive

    2 days ago

    Thiruvananthapuram, Kerala, India THE BOMBAY STORE Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Care Executive located in Trivandrum. The Customer Care Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, the individual will manage customer interactions...

  • Customer Support Representative

    2 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough...

  • Customer Support Manager

    1 day ago

    Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The Customer Support Manager will be responsible for overseeing customer support operations, ensuring high service quality, managing cataloging and product listings, and maintaining strong coordination between customers, internal teams, and marketplace platforms. The role requires excellent communication, leadership, and process management skills to deliver...

  • Customer Relationship Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Ad Touch Branding and Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Job Vacancy: Customer Relationship ExecutiveLocation: 4th Floor, Kesava Building, Karur Vyshya Building , SS Kovil Road, Thampanoor.Working Hours: 9:00 AM – 6:00 PMWe're looking for a dynamic and enthusiastic Customer Relationship Executive to join our teamRequirements:Proficiency in Tamil ,Malayalam and English (spoken and written)Fresher or experienced...

  • Customer Relation Executive

    4 days ago

    Thiruvananthapuram, Kerala, India vanchinad force motors Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job SummaryThe Customer Relationship Executive (CRE) acts as the primary liaison between the dealership/service center and the customers. The CRE is responsible for managing customer interactions, ensuring a high level of satisfaction, handling queries and complaints, and promoting the company's services. The role focuses on delivering an excellent...

  • Customer Care Executive

    1 day ago

    Thiruvananthapuram, Kerala, India Capital Trucks Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    As a Customer Care Executive in our Service Department, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing support related to our products and services.ResponsibilitiesCustomer Interaction:Respond promptly and...