Customer Relationship Executive

12 hours ago

Cochin, Kerala, India Kanal way, Full time ₹ 18,00,000 - ₹ 36,00,000 per year

CUSTOMER RELATIONSHIP EXECUTIVE (FEMALE)

  • The ideal candidate will be responsible for maintaining positive relationships with clients, addressing their needs, and resolving issues efficiently to ensure satisfaction and retention.
  • On a day-to-day basis, you'll manage assigned clients with care, making sure they receive timely access to our services, while building and sustaining strong, long-lasting relationships.
  • Scheduling and facilitating client meetings, and engaging in cold calling and business development initiatives.
  • Ultimately, your goal is to create smiles for our clients through responsive, attentive service and a relentless commitment to their satisfaction.

KEY RESPONSIBILITIES:

  • Respond promptly and professionally to customer inquiries via CRM, phone, email, WhatsApp, and during campaigns.
  • Onboard registered candidates and parents to services, ensuring a smooth and welcoming, experience.
  • Service assigned clients on a day-to-day basis, addressing their needs and ensuring consistent, support.
  • Ensure timely delivery of all services promised to clients.
  • Build and maintain strong, long-lasting client relationships through excellent communication and, service.
  • Accurately fill out application forms for students across various education portals.
  • Handle choice filling and course selection assistance based on student preferences and eligibility.
  • Ensure timely submission and tracking of application forms.
  • Maintain student records and documentation in digital and physical formats.
  • Coordinate with the admissions team and provide support throughout the student admission cycle.
  • Address data discrepancies and ensure high data accuracy.
  • Schedule and facilitate online meetings with clients, ensuring a seamless virtual experience.
  • Conduct sales cold calls and engage in business development activities to attract and convert new leads.

REQUIRED SKILLS:

  • Proficiency in Microsoft Excel
  • Strong communication skills
  • Excellent listening skills — ability to understand client problems or queries and suggest appropriate solutions.
  • Proven experience in customer service or a similar client-facing role.
  • Strong problem-solving skills with the ability to respond effectively in real time.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.
  • Familiar with educational portals and admission processes
  • Ability to work with speed and accuracy under minimal supervision.

QULIFICATION & EXPERIENCE:

  • A bachelor's degree in a related field
  • Minimum 1 year of experience in data entry, especially in the context of student admissions.
  • Proficiency in using computers, MS Office tools, and internet-based application platforms.
  • Familiar with educational portals and admission processes.
  • Ability to work with speed and accuracy under minimal supervision.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Work Location: In person

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