Customer Support Executive

2 days ago

Thiruvananthapuram, Kerala, India Kanal way, Full time

CUSTOMER RELATIONSHIP EXECUTIVE (FEMALE)

  • The ideal candidate will be responsible for maintaining positive relationships with clients, addressing their needs, and resolving issues efficiently to ensure satisfaction and retention.
  • On a day-to-day basis, you'll manage assigned clients with care, making sure they receive timely access to our services, while building and sustaining strong, long-lasting relationships.
  • Scheduling and facilitating client meetings, and engaging in cold calling and business development initiatives.
  • Ultimately, your goal is to create smiles for our clients through responsive, attentive service and a relentless commitment to their satisfaction.

KEY RESPONSIBILITIES:

  • Respond promptly and professionally to customer inquiries via CRM, phone, email, WhatsApp, and during campaigns.
  • Onboard registered candidates and parents to services, ensuring a smooth and welcoming, experience.
  • Service assigned clients on a day-to-day basis, addressing their needs and ensuring consistent, support.
  • Ensure timely delivery of all services promised to clients.
  • Build and maintain strong, long-lasting client relationships through excellent communication and, service.
  • Accurately fill out application forms for students across various education portals.
  • Handle choice filling and course selection assistance based on student preferences and eligibility.
  • Ensure timely submission and tracking of application forms.
  • Maintain student records and documentation in digital and physical formats.
  • Coordinate with the admissions team and provide support throughout the student admission cycle.
  • Address data discrepancies and ensure high data accuracy.
  • Schedule and facilitate online meetings with clients, ensuring a seamless virtual experience.
  • Conduct sales cold calls and engage in business development activities to attract and convert new leads.

REQUIRED SKILLS:

  • Proficiency in Microsoft Excel
  • Strong communication skills
  • Excellent listening skills — ability to understand client problems or queries and suggest appropriate solutions.
  • Proven experience in customer service or a similar client-facing role.
  • Strong problem-solving skills with the ability to respond effectively in real time.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.
  • Familiar with educational portals and admission processes
  • Ability to work with speed and accuracy under minimal supervision.

QULIFICATION & EXPERIENCE:

  • A bachelor's degree in a related field
  • Minimum 1 year of experience in data entry, especially in the context of student admissions.
  • Proficiency in using computers, MS Office tools, and internet-based application platforms.
  • Familiar with educational portals and admission processes.
  • Ability to work with speed and accuracy under minimal supervision.
  • Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving concerns, and ensuring a seamless customer experience.Key Responsibilities:Handle customer inquiries via calls, emails, chat, and social...

  • Customer Support Executive

    2 weeks ago

    Thiruvananthapuram, Kerala, India Kanal way, Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Key Responsibilities:Follow up with clients to collect and collect necessary documents for account opening.Assist customers throughout the account onboarding process, ensuring a smooth experience.Initiate contact with active and prospective clients to promote products and services.Respond to customer inquiries promptly via phone, email, or chat, offering...

  • Customer Care Executive

    2 days ago

    Thiruvananthapuram, Kerala, India THE BOMBAY STORE Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Care Executive located in Trivandrum. The Customer Care Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, the individual will manage customer interactions...

  • Customer Support Representative

    2 weeks ago

    Thiruvananthapuram, Kerala, India Infoblox Full time ₹ 2,50,000 - ₹ 45,00,000 per year

    Job DescriptionAt Infoblox, every breakthrough begins with a bold"what if."What ifyour ideas could ignite global innovation?What ifyour curiosity could redefine the future?We invite you to step into the next exciting chapter ofyourcareer journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make...

  • Customer Support Representative

    2 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough...

  • Customer Relationship Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Ad Touch Branding and Solutions Full time

    Job Vacancy: Customer Relationship ExecutiveLocation: 4th Floor, Kesava Building, Karur Vyshya Building , SS Kovil Road, Thampanoor.Working Hours: 9:00 AM – 6:00 PMWe're looking for a dynamic and enthusiastic Customer Relationship Executive to join our teamRequirements:Proficiency in Tamil ,Malayalam and English (spoken and written)Fresher or experienced...

  • Customer Relation Executive

    2 weeks ago

    Thiruvananthapuram, Kerala, India Aartistude Innovations Pvt Ltd Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    We're Hiring – Customer Relation ExecutiveLocation: Technopark, TrivandrumJob Type: Full-TimeExperience: Minimum 1 YearQualification: Plus Two (12th Pass) or AboveAre you confident on calls and passionate about fashion?We're looking for a smart, customer-friendly Tele-calling Executive to join our vibrant team at Technopark, Trivandrum.Key...

  • Customer Relation Executive

    4 days ago

    Thiruvananthapuram, Kerala, India vanchinad force motors Full time

    Job SummaryThe Customer Relationship Executive (CRE) acts as the primary liaison between the dealership/service center and the customers. The CRE is responsible for managing customer interactions, ensuring a high level of satisfaction, handling queries and complaints, and promoting the company's services. The role focuses on delivering an excellent...

  • Customer Care Executive

    2 days ago

    Thiruvananthapuram, Kerala, India Capital Trucks Full time

    As a Customer Care Executive in our Service Department, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing support related to our products and services.ResponsibilitiesCustomer Interaction:Respond promptly and...

  • Customer Relationship Executive

    57 minutes ago

    Thiruvananthapuram, Kerala, India REMEDEX PHARMA PVT LTD Full time

    We are seeking a highly motivated and results-driven Customer Relationship Executive (CRE) to manage and grow our relationships within various Government and Corporate Hospitals in Thiruvananthapuram. This role is crucial for representing our company and driving the adoption of our cutting-edge Laboratory Diagnostic and Lab Automation products and...