Customer Relation Executive
3 days ago
Job Summary
The Customer Relationship Executive (CRE) acts as the primary liaison between the dealership/service center and the customers. The CRE is responsible for managing customer interactions, ensuring a high level of satisfaction, handling queries and complaints, and promoting the company's services. The role focuses on delivering an excellent post-sales and service experience to retain customers and improve brand loyalty.
Key Responsibilities
1. Customer Handling
Relationship Management
Documentation & Reporting
Sales Support
Quality & Process Compliance
Requirements
Education: Graduate (Any discipline). A degree or diploma in Automobile / Marketing / Customer Service preferred.
Experience: 1–3 years in a customer-facing role (preferably in the automobile industry, service centers, or dealerships).
Computer Skills: MS Office, CRM/DMS tools.
Language Skills: Proficiency in English and local language(s).
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