Customer Relation Executive

4 days ago

Thiruvananthapuram, Kerala, India vanchinad force motors Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Job Summary
The Customer Relationship Executive (CRE) acts as the primary liaison between the dealership/service center and the customers. The CRE is responsible for managing customer interactions, ensuring a high level of satisfaction, handling queries and complaints, and promoting the company's services. The role focuses on delivering an excellent post-sales and service experience to retain customers and improve brand loyalty.

Key Responsibilities
1. Customer Handling

  1. Relationship Management

  2. Documentation & Reporting

  3. Sales Support

  4. Quality & Process Compliance

Requirements
Education: Graduate (Any discipline). A degree or diploma in Automobile / Marketing / Customer Service preferred.

Experience: 1–3 years in a customer-facing role (preferably in the automobile industry, service centers, or dealerships).

Computer Skills: MS Office, CRM/DMS tools.

Language Skills: Proficiency in English and local language(s).

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