Customer Relation Executive

19 hours ago


Thiruvananthapuram, Kerala, India Coastal Star - Mercedes Benz Full time ₹ 3,00,000 - ₹ 4,20,000 per year
  • Call Handling: Manage inbound service inquiries and outbound reminders with premium etiquette.
  • Scheduling: Book and confirm vehicle service appointments.
  • Feedback: Conduct post-service follow-ups (PSF) and record customer responses.
  • Data Entry: Update customer records and appointment logs in the CRM.

Requirements

  • English Proficiency: Fluent and articulate verbal communication is a must.
  • Experience: Prior background in telecalling or customer service.
  • Skills: Strong telephone manners and basic computer knowledge (Excel/Email).

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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