Customer Relation Executive

4 days ago

Thiruvananthapuram, Kerala, India Maana Health Full time ₹ 1,56,000 - ₹ 1,92,000 per year

Position Summary:

We are seeking a motivated and skilled Customer Relations Executive to join our dynamic team. The ideal candidate will be responsible for managing customer interactions and ensuring a high level of customer satisfaction. You will act as a liaison between the company and its customers, addressing inquiries, resolving issues, and promoting a positive customer experience.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries, providing exceptional service via phone, email, and chat.
  • Address customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in the Customer Relationship Management (CRM) system.
  • Identify and escalate issues, trends, or opportunities to the appropriate departments.
  • Conduct follow-up calls to ensure customer satisfaction and maintain relationships.
  • Assist in the development and implementation of customer service policies and procedures.
  • Provide feedback and suggestions to improve customer service processes and enhance customer experience.
  • Participate in training sessions and workshops to stay informed about product updates and company policies.
  • Collaborate with other teams to provide a seamless customer experience.

Qualifications:

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to handle high-pressure situations with professionalism.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.

Job Type: Full-time

Pay: ₹13, ₹16,000.00 per month

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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