L1 Support

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENTA proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs, and other core IT infrastructure. The ideal candidate will be...

JOB DescriptionJD Code: DBMCI-KA/2024/L1/004Title: BDELevel: StaffJob Location: Alappuzha, KeralaReports to: Lead Academic CounsellorJob Overview: The Field Academic Counsellor is responsible for promoting and enrolling undergraduate medical students for scheduled preparatory programs of post-graduation through tele calling, personal interaction and one to...

Experience : 5 plus yearsShould be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms,...

Role Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issuesOutcomes:1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer...

Role Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associatesOutcomes:1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3)...

5 - 7 Years1 OpeningTrivandrumRole descriptionRole Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associatesOutcomes:1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in...

Linux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, MaharashtraExperience:1 – 4 Years in Technical Support or System Admin Reports to Team Lead, Linux SupportRole Summary:We are looking for a Linux Support Engineer (L1) to be the first point of contact for technical issues. You will be responsible for system monitoring, initial alert triage,...

Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...

Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

Key ResponsibilitiesSupport Leadership & OperationsLead the application support team (L1/L2), ensuring coverage in a 24x7 operations.Serve as primary escalation point for high-priority incidents and outages.Define and manage incident, problem, and change management processes (aligned to ITIL).[AB1]Monitor application performance, uptime, and incident trends...

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and...

2 - 3 Years - 3 Openings - Kochi, Trivandrum **Role description**: As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow...

About BedfordWhen you join the Bedford Consulting team, you will be working for one of Anaplanʼs largest and longest-running Gold partners. We continue to go from strength to strength under our leadership team who live and breathe our core values.Our mission is to deliver more and to deliver better; we are focused on excellence in every customer engagement,...

Experience : 5 plus years Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule...