Customer Support Executive

4 days ago

Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time ₹ 12,000 - ₹ 18,000 per year

Experience Level: Freshers / 0–1 Year

Job Type: Full-Time

Working Days: 6 per week

Working Hours: 8 hours per day (Rotational Shifts – weekly allocation)

Job Summary

We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving operational issues, and providing product guidance. The ideal candidate should have strong communication skills, an aptitude for technology, and a customer-first mind-set.

Key Responsibilities

  • Shortlist restaurants in specific areas and conduct online research on cuisine, services, online ordering, booking systems, and competitor platforms.
  • Contact potential customers to promote and sell products and services such as the Order System, Booking System, SMS Marketing, and Google Reservation.
  • Assist restaurant owners and resellers with software installation and configuration via phone or video calls.
  • Monitor ERP systems for pending orders and failed payments; promptly inform restaurant owners and help resolve issues.
  • Schedule and coordinate appointments between resellers and restaurant management.
  • Communicate with customers regarding order-related matters, including cancellations and payment issues.
  • Coordinate with resellers and restaurant owners to claim or restore access to their Google My Business accounts.
  • Maintain accurate communication logs and follow up on assigned customer cases.
  • Communicate directly with restaurant management and resellers via calls, emails, or WhatsApp, as instructed by management.
  • Collaborate with internal teams to ensure smooth day-to-day operations.

Perks & Benefits

  • Opportunity to work with international clients and resellers
  • Exposure to real-world customer management systems

Preferred Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Basic understanding of ERP systems
  • Familiarity with Google Workspace and CRM tools
  • Customer-oriented attitude with attention to detail

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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