Desktop Engineer
1 week ago
Role: IT Support Engineer / Systems Administrator
Experience: 3 to 4 years
Qualification: Bachelor's degree in computer science or related field
Location: Pune
Technical Know-How: Endpoint support, O365 basics, Antivirus tools, Patch updates, Operating Systems, Basic DLP/Encryption understanding
Job Summary:
We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization, focusing on Microsoft 365, Azure Active Directory, Intune device management, and core network infrastructure. The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.
Key Responsibilities:
- First point of contact for IT support (JIRA, phone, email).
- Install, configure, and troubleshoot Windows OS, hardware, software, and networks.
- Manage onboarding/offboarding IT setup, user briefings, and asset handling.
- Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA).
- Endpoint management via Intune (device compliance, app deployment).
- Support Office 365, VPN, AD, antivirus, firewalls, and security tools.
- Maintain inventory, documentation, and ensure IT policy compliance.
- Coordinate with vendors for escalations (Lenovo, ISPs, etc.).
- Basic network troubleshooting (Wi-Fi, VPN, switches, routers).
Requirements:
- Strong knowledge of Windows 10/11, AD, Azure AD, Office 365, and Intune.
- Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems.
- Excellent communication, documentation, and problem-solving skills.
- Willingness to support offshore teams and work on-call when needed.
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