Desktop Engineer

2 days ago

Pune, Maharashtra, India RIA Advisory Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: IT Support Engineer / Systems Administrator

Experience: 3 to 4 years

Qualification: Bachelor's degree in computer science or related field

Location: Pune

Technical Know-How: Endpoint support, O365 basics, Antivirus tools, Patch updates, Operating Systems, Basic DLP/Encryption understanding

Job Summary:

We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization, focusing on Microsoft 365, Azure Active Directory, Intune device management, and core network infrastructure. The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.

Key Responsibilities:

  • First point of contact for IT support (JIRA, phone, email).
  • Install, configure, and troubleshoot Windows OS, hardware, software, and networks.
  • Manage onboarding/offboarding IT setup, user briefings, and asset handling.
  • Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA).
  • Endpoint management via Intune (device compliance, app deployment).
  • Support Office 365, VPN, AD, antivirus, firewalls, and security tools.
  • Maintain inventory, documentation, and ensure IT policy compliance.
  • Coordinate with vendors for escalations (Lenovo, ISPs, etc.).
  • Basic network troubleshooting (Wi-Fi, VPN, switches, routers).

Requirements:

  • Strong knowledge of Windows 10/11, AD, Azure AD, Office 365, and Intune.
  • Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems.
  • Excellent communication, documentation, and problem-solving skills.
  • Willingness to support offshore teams and work on-call when needed.

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