Desktop Support Engineer

3 hours ago

Pune, Maharashtra, India ApTask Full time ₹ 6,00,000 - ₹ 8,00,000 per year
About the Desktop Support Engineer Position

We are looking for a bright Desktop Support Engineer to provide day to day technical support to our employees. This Engineer will give support via phone, web, email, chat and other channels as required.

Shift: Fixed Night Shifts (6:30pm to 3:30am IST)

Desktop Support Engineer Responsibilities
  • Take ownership of employees issues reported and see problems through to resolution
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
  • Provide timely and detailed feedback to customers
  • Ensure proper recording and closure of all issues
  • Installation, configuration & Management of Operating system (Windows) & application software.
  • Setup and maintenance of IT systems & devices.
  • Knowledge of data backup.
  • Knowledge of Network Device & Troubleshooting.
  • Knowledge and understanding of VOIP
  • Good documentation skills.
  • Ability to learn and detail oriented.
  • Excellent written and verbal communications.
  • Should be able to understand technical terms.

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