Desktop Engineer

13 hours ago

Pune, Maharashtra, India Seer Minds Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Desktop Engineer

Location: Baner Pune

Experience: 4 Yrs

Department: IT / Technical Support

Job Type: Full-Time

Job Summary:

We are seeking a skilled and detail-oriented Desktop Engineer to join our IT team. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, a deep understanding of operating systems (Windows, macOS, Linux), and foundational knowledge of networking and security protocols. This role requires strong problem-solving skills, the ability to manage multiple technical issues, and a customer-first approach to support.

Key Responsibilities:

  • Provide technical support for end-users via in-person, phone, or remote channels.
  • Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
  • Install, configure, and maintain operating systems including Windows, macOS, and Linux.
  • Perform system updates, patches, and upgrades as needed.
  • Troubleshoot network connectivity issues related to TCP/IP, DNS, and DHCP.
  • Implement and support security protocols, including endpoint protection and data encryption.
  • Maintain asset inventory and documentation for IT equipment and support activities.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Ensure compliance with IT policies and security best practices.

Required Skills & Qualifications:

  • Proven experience as a Desktop Support Engineer or similar role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience with hardware troubleshooting and peripheral support.
  • Familiarity with security protocols and endpoint protection tools.
  • Excellent problem-solving and communication skills.

  • Ability to prioritize tasks and work independently in a fast-paced environment.

  • Preferred Qualifications:

  • Relevant certifications such as CompTIA A+, Network+, Microsoft MCSA, or Apple ACSP.

  • Experience with ticketing systems like ServiceNow, Jira, or Zendesk.
  • Exposure to scripting (PowerShell, Bash) for automation is a plus.Role & responsibilities

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