L1 Microsoft 365

2 days ago

Pune, Maharashtra, India Flynaut Infotech Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals.

Key Responsibilities

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
  • For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

• SHAREPOINT AND EXCHANGE ONLINE EXPERTISE

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
  • For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice to Have)

  • Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
  • Exposure to Intune or other MDM solutions.
  • Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from L1 Engineer L2 Engineer.
  • Collaborative work environment with continuous upskilling.

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