
L1 Microsoft 365
20 hours ago
About the Role
Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals.
Key Responsibilities
- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- For interns: learn and support under the guidance of senior engineers while building real-world IT skills.
Required Skills & Qualifications
• SHAREPOINT AND EXCHANGE ONLINE EXPERTISE
- Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
- For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.
Preferred (Nice to Have)
- Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
- Exposure to Intune or other MDM solutions.
- Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).
What We Offer
- Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
- Mentorship from experienced IT engineers.
- Career growth path from L1 Engineer L2 Engineer.
- Collaborative work environment with continuous upskilling.
Open Roles
- L1 Microsoft 365 & Desktop Support Engineer (Full-Time)
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