Desktop Engineer

8 hours ago

Pune, Maharashtra, India Sincro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title: Desktop Engineer

Employment Type: Full-time

Shift - Night Shift(6.00 PM AM IST)

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the companys computing resources and infrastructure. This position, located in the DealerOn Pune office.

Essential Functions:

  • Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
  • Answer and resolve support cases in a timely manner and with emphasis on strong customer service
  • Install and configure software and applications for workstation distribution
  • Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
  • Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
  • Guide users in conforming to established systems security practices
  • Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
  • Vet and test new technology for business operations and/or initiatives
  • Monitor and report security issues to management and various teams per the Incident Response procedure
  • Contribute to remediation planning, testing and execution as directed
  • Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
  • Perform other duties as assigned

Required Skills/Experience:

  • Bachelors Degree or equivalent
  • Experience supporting Windows Desktop Operating Systems (Windows 10)
  • Proficient in supporting desktop, laptop and mobile hardware IT support
  • Windows Server Support Basics and basic understanding of Active Directory
  • Networking knowledge, including DNS and DHCP
  • Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
  • Proficient with Office software suite

Preferred Skills/Experience:

  • 5+years experience in field or career
  • Experience in a fast-paced, environment
  • Ability to prioritize tasks that change frequently and manage unexpected demands
  • Dependable, follows instructions and takes initiative to solve problems

Competencies:

  • Adaptability adapt to changing business and technical requirements
  • Application and use of Technology - Using computers, the Internet and other technology to increase quantity and/or quality of work
  • Teamwork and Cooperation - Readily sharing information and knowledge as well as acting cooperatively with the team
  • Giving and receiving information effectively in writing, orally and non-verbally such as but not limited to chat and email format
  • Initiative. - Active attempts to influence events and achieve goals; self –starting rather than passive acceptance. Taking action to achieve goals beyond what is necessarily called for

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