Desktop Engineers

7 hours ago

Pune, Maharashtra, India Greenline Healthcare and Supermarket Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description 
  • We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
  • If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
  • Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements and skills
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

Who will NOT fit in:
  • You are an individual rock star performer and not a team player
  • You feel that ownership of a franchisee account from the start of onboarding to ongoing support.
  • You do not enjoy continuous feedback and learning
  • You feel like a victim in every challenge raised by customers or partners
  • You love blaming others instead of seeking help to get the job done when it matters
  • You are afraid to raise challenges at work even if its your senior
  • You feel daily standups, weekly reviews and course correction are too much pressure
  • You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
  • You just want a 9 to 5 job

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