
Desktop Support Engineer
10 hours ago
Role Overview
The Desktop Support Engineer provides hands-on technical support to end-users within an organization. This onsite role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations of desktop systems.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Provide technical support for Windows/Linax, Microsoft Office, and other business applications.
- Troubleshoot hardware and software issues in person and via remote tools.
- Set up and manage user accounts, permissions, and access rights in Active Directory.
- Maintain inventory of IT assets and ensure timely updates and replacements.
- Collaborate with network and server teams for escalated issues.
- Ensure compliance with IT policies and security protocols.
- Document support activities, resolutions, and system changes.
Required Skills & Qualifications
10/ 12/ Bachelor's degree in IT, or related field (preferred).
1–3 years of experience in desktop support or IT helpdesk roles.
Strong knowledge of Windows OS, Office 365, and basic networking.
Familiarity with ticketing systems (e.g., ServiceNow, Jira).
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Why This Role Matters
You'll be the go-to person for resolving technical issues that impact productivity. Your work ensures that employees can operate efficiently and securely, making you a vital part of the organization's success.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9, ₹27,847.64 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
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