Call Center Executive

The Call Center Executive is responsible for handling inbound and outbound customer calls efficiently, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction. The role requires good communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:Handle incoming and...

**Call Center Quality Analyst** (QA) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Experience**: 1+ years in a Call Center QA role **Key Responsibilities**: - Monitor and evaluate calls for quality assurance and compliance with company policies. - Provide feedback to agents on their performance and suggest...

**Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...

**Qualifications**: - Marketing skills - Prior experience in call center roles - Knowledge of medical treatments - Familiarity with medical terminologies to review reports - Proficiency in English, Hindi, and Malayalam - Preference for female Ayurvedic doctors - Respond to leads - Coordinate appointments and follow-ups - Maintain accurate records of patient...

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**Key Responsibilities** - Handle inbound and outbound calls promptly and professionally. - Provide accurate information to customers regarding products, services, or inquiries. - Address and resolve customer complaints or escalate issues to the concerned department. - Maintain detailed records of customer interactions in the CRM system. - Follow...

**Required Skills**: - Excellent verbal communication and active listening skills. - Ability to multitask and handle high call volumes in a fast-paced environment. - Strong problem-solving and decision-making skills to address customer inquiries. - Basic computer proficiency. - Customer service orientation with a focus on providing positive customer...

Job Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: [Specify – e.g., Kochi / Regional Office]Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for...

Job Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: [Specify – e.g., Kochi / Regional Office]Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for...

Job Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: [Specify – e.g., Kochi / Regional Office]Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for...