Call Center Executive
2 days ago
**Key Responsibilities**
- Handle inbound and outbound calls promptly and professionally.
- Provide accurate information to customers regarding products, services, or inquiries.
- Address and resolve customer complaints or escalate issues to the concerned department.
- Maintain detailed records of customer interactions in the CRM system.
- Follow communication “scripts” and standard procedures when handling calls.
- Achieve daily/weekly/monthly call targets and customer satisfaction goals.
- Collaborate with other departments to ensure seamless customer service.
- Keep up to date with product knowledge and company policies.
- Must have good communication Skill.
- Must have a good knowledge in MS office tools especially in MS Excel.
- Basic knowledge about customer care activities.
**Qualification: Any graduate/MBA**
**Experience: 0-2 Year**
**Location: Kochi**
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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