Call Center

2 days ago


Kochi Kerala, India Zeak us solution Full time

**Call Center Team Leader** (TL)

**Location**: Kochi

**Salary**: ₹30,000 - ₹34,000 per month

**Gender**: Male/Female

**Languages**: Hindi and English (Proficiency in both required)

**Key Responsibilities**:

- Lead, motivate, and manage a team of customer service agents.
- Monitor call quality and performance to ensure compliance with company policies and standards.
- Provide coaching, training, and development to team members.
- Resolve customer complaints and issues in a timely and professional manner.
- Track performance metrics and prepare reports for management.
- Ensure KPIs and service targets are met.

**Requirements**:

- Previous experience as a Team Leader in a call center or similar environment.
- Strong command of Hindi and English.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle high-pressure situations and maintain team morale.
- Comfortable working in a fast-paced environment.

Pay: ₹30,000.00 - ₹34,000.00 per month

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6282664670


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