Call Center Executive

6 days ago

West Fort Thrissur Kerala, India IRISH EXPERT LLP Full time

Ø Manage a large amount of Inbound and outbound calls in a timely manner.

Ø Enter new customers' information into the system.

Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions.

Ø Meet personal/team targets.

Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers’ needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Provide accurate, valid and complete information using the right methods/tools.

Ø Handle customer complaints, and provide appropriate solutions and alternatives.

Ø Keep records of customer interactions, process customer accounts and file documents.

Ø Follow communication procedures, guidelines and policies.

Ø Interdepartmental coordination

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

Ø Coordinate with the delivery team and the customers during the actual delivery
- **Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.**_

For more info-8137077723

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
- Call center: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8137077723

  • Call Center Executive

    2 weeks ago

    West Fort, Thrissur, Kerala, India IRISH EXPERT LLP Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Ø Manage a large amount of Inbound and outbound calls in a timely manner.Ø Enter new customers' information into the system.Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.Ø Meet personal/team targets.Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.Ø...

  • Call Center Representative

    2 weeks ago

    Thrissur, Kerala, India MILIEU GROUP Full time

    We are currently seeking individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in a professional and efficient manner. **Requirements**: - Any Graduates with basic computer knowledge - Good...

  • Call Center Executive

    4 days ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Position: - Call Centre Executive** - Year of Experience: - 1 yr to 2 years_ - Qualification: - HSC/Graduate _ **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper...

  • Call center bpo executive

    3 days ago

    Thane West, India Domestic cluster enterprise Full time

    call center BPO executive, also known as a customer care executive or customer service representative (CSR), is responsible for providing customer service and support to callers: Answering phones Responding to customer questions Assisting with customer issues Handling customer complaints Resolving customer complaints Ensuring a positive customer experience...

  • Call Center Executive

    6 days ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to...

  • Call Center Executive

    2 weeks ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to...

  • Call Center Executive

    12 hours ago

    Thrissur, Kerala, India OCEAN POLYMER TECHNOLOGIES PVT Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesLead Generation and SalesLead Follow-Up and ClosureCustomer Engagement:Compliance and Reporting5.Receivables Follow-Up and Management6.Relationship Management7.Payment Monitoring and Resolution:8.Dealer ship Form CollectionJob Types: Full-time, PermanentPay: ₹10, ₹20,000.00 per monthBenefits:Cell phone reimbursementHealth...

  • Call Center Executive

    6 days ago

    Kochi, Kerala, India Covermatch Private Limited Full time

    We are looking for Call Center Executive for Kochi office. Graduate with good fluency in English speaking essential along with computer knowledge. Answer queries professionally to provide information about products and services. Identify the needs of the clients through interaction. Keep records of customer interactions, details of inquiries. Update the...

  • Call Center Executive

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India ITech Full time

    **Job Summary**: We are looking for a customer-focused and energetic **Call Center Executive** to handle incoming and outgoing calls for our mobile and digital products store. The role involves assisting customers with inquiries, resolving issues, promoting products, and ensuring an excellent service experience.**Language Known**: - English - Hindi -...

  • Call Center Executive

    2 weeks ago

    Thrissur, Kerala, India Irish Expert Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description:-Manage a large amount of Inbound and outbound calls in a timely manner.Enter new customers' information into the system.Identifying Students'/Parents needs, clarifying information and giving proper suggestions.Meet personal/team targets.Taking part in timely training and other learning opportunities to expand organisation knowledge.Building...