
Call Center Executive
2 days ago
Job Description:-
- Manage a large amount of Inbound and outbound calls in a timely manner.
- Enter new customers' information into the system.
- Identifying Students'/Parents needs, clarifying information and giving proper suggestions.
- Meet personal/team targets.
- Taking part in timely training and other learning opportunities to expand organisation knowledge.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Document all call information according to standard operating procedures.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information using the right methods/tools.
- Handle customer complaints, and provide appropriate solutions and alternatives.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Interdepartmental coordination
- Inbound Calls - Customer Queries, Service Calls, Complaint Registration
- Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
- Email - Answer queries, Quotations
- Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
- Interdepartmental coordination
- Coordinate with the delivery team and the customers during the actual delivery
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Call Center Executive
5 days ago
Thrissur, Kerala, India IRISH EXPERT LLP Full time ₹ 1,50,000 - ₹ 1,80,000 per yearJob Description:-Ø Manage a large amount of Inbound and outbound calls in a timely manner.Ø Enter new customers' information into the system.Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.Ø Meet personal/team targets.Ø Taking part in timely training and other learning opportunities to expand organisation...
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Healthcare Call Center Representative
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Thrissur, Kerala, India beBeeTelecaller Full time ₹ 6 - ₹ 8Healthcare Call Center RepresentativeTransforming Healthcare Delivery in Gujarat.Our HospitalPioneering patient-centric care with cutting-edge technology.Key Responsibilities:Taking and making calls for patient inquiries, appointments, and follow-ups.Providing accurate information about hospital services and doctors' availability.Maintaining call records and...
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Customer Service Call Center Representative
2 days ago
Thrissur, Kerala, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 62,50,000We are seeking a highly skilled Call Center Professional to join our team in Thrissur.About the RoleThe ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include:Providing accurate product and service information to...
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Cloud Contact Center Solutions Architect
1 week ago
Thrissur, Kerala, India beBeeArchitecture Full time ₹ 18,00,000 - ₹ 20,40,000We are seeking a seasoned Cloud Contact Center Solutions Architect to craft and oversee the development of cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure,...
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Dynamic Contact Center Expert
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Thrissur, Kerala, India beBeeRealtimeanalyst Full time ₹ 9,00,000 - ₹ 12,00,000Role OverviewWe are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team.About the PositionThe ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.They must be able to monitor...
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Data Center Systems Administrator
2 days ago
Thrissur, Kerala, India beBeeSystemAdmin Full time ₹ 30,00,000 - ₹ 60,00,000About UsWe are a fast-growing data center platform delivering innovative solutions for hyperscalers, large enterprises, and AI customers.We operate across high-growth markets with a focus on sustainable operations and future-ready infrastructure. Our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance enables...
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Full-Time QA Tester
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Thrissur, Kerala, India beBeeQuality Full time ₹ 30,00,000 - ₹ 36,00,000Guidewire Claim Center QA Tester Job OpportunityAre you passionate about ensuring the highest quality software applications? We are seeking a skilled QA Tester to join our team in Bengaluru, Mumbai, Hyderabad, or Bhubaneswar.As a Guidewire Claim Center QA Tester, your primary responsibility will be to execute test cases, perform manual testing, and guarantee...
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Visionary Learning Center Director
1 week ago
Thrissur, Kerala, India beBeeTransformation Full time ₹ 9,00,000 - ₹ 14,20,000Job DescriptionLeadership and Performance Management:As a Center Manager-Learning Center, you will be responsible for establishing performance metrics and conducting regular performance evaluations. You will also provide coaching and training to enhance team sales skills.Sales Process Improvement:You will continuously improve the sales process by identifying...
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Client Relationship Executive
12 hours ago
Thrissur, Kerala, India Deutsche Consulting Full time ₹ 1,50,000 - ₹ 2,50,000 per yearJob Location: Thrissur, MG RoadCandidates with Telugu fluency will be prioritizedJob Summary:We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails...
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Digital Transformation Leader
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Thrissur, Kerala, India beBeeTransformation Full time ₹ 10,00,000 - ₹ 20,00,000Job Title: Digital Transformation LeaderWe are seeking an experienced Digital Transformation Leader to drive our call center operations forward.The ideal candidate will have a strong background in digital strategy, customer experience, and technology implementation. They will be responsible for developing and executing digital transformation initiatives that...