Call Center Executive
5 days ago
Job Description:-
- Manage a large amount of Inbound and outbound calls in a timely manner.
- Enter new customers' information into the system.
- Identifying Students'/Parents needs, clarifying information and giving proper suggestions.
- Meet personal/team targets.
- Taking part in timely training and other learning opportunities to expand organisation knowledge.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Document all call information according to standard operating procedures.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information using the right methods/tools.
- Handle customer complaints, and provide appropriate solutions and alternatives.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Interdepartmental coordination
- Inbound Calls - Customer Queries, Service Calls, Complaint Registration
- Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
- Email - Answer queries, Quotations
- Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
- Interdepartmental coordination
- Coordinate with the delivery team and the customers during the actual delivery
-
Call Center Executive
2 weeks ago
Thrissur, Kerala, India OCEAN POLYMER TECHNOLOGIES PVT Full time ₹ 1,20,000 - ₹ 2,40,000 per yearKey ResponsibilitiesLead Generation and SalesLead Follow-Up and ClosureCustomer Engagement:Compliance and Reporting5.Receivables Follow-Up and Management6.Relationship Management7.Payment Monitoring and Resolution:8.Dealer ship Form CollectionJob Types: Full-time, PermanentPay: ₹10, ₹20,000.00 per monthBenefits:Cell phone reimbursementHealth...
-
Tele calling executive-WFH
19 minutes ago
Thrissur, Kerala, India DSR Creation-Real estate Full time ₹ 72,000 - ₹ 96,000 per yearTele calling executive-Work from HomeWe are seeking dynamic and motivated Telecalling Executives to qualify real estate leads through outbound calls. You will be the first point of contact for potential buyers and investors, understanding their requirements and shortlisting qualified leads for the sales team.100% Remote – Work from the comfort of your...
-
Tele Calling Executive
7 days ago
Thrissur, Kerala, India IRISH EXPERT LLP Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJob Description:-Ø Manage a large amount of Inbound and outbound calls in a timely manner.Ø Enter new customers' information into the system.Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.Ø Meet personal/team targets.Ø Taking part in timely training and other learning opportunities to expand organisation...
-
Tele Calling Executive
2 weeks ago
Thrissur, Kerala, India EURO WAY IMMIGRATION SERVICS PVT LTD Full time ₹ 12,000 - ₹ 1,44,000 per yearWe are looking for a motivated and confident Telecaller to join our team. The Telecaller will be responsible for making outbound calls to potential and existing customers, promoting products or services, and maintaining good customer relationships.Make outbound calls to customers and explain the company's products or services.Handle inbound customer...
-
Client Relationship Executive
4 days ago
Thrissur, Kerala, India Deutsche Consulting Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJob Location: Thrissur, MG RoadCandidates with Telugu fluency will be prioritizedJob Summary:We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails...
-
Customer Relations Executive
1 week ago
Thrissur, Kerala, India Switrus Holidays Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title:Customer Relations Executive (Tele-Sales)Jobs Review: We are looking to hire an experienced, customer-oriented Customer Relation Executive to utilize inbound and outbound telephone calls to achieve sales targets. The ideal candidate will be responsible for generating sales, building client relationships, and promoting our travel services and...
-
Front Office Executive
4 days ago
Thrissur, Kerala, India Irish Expert Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole SummaryA Front Office Executive will play a crucial role in creating a positive first impression for our clients and visitors. You will be responsible for managing the reception area, handling administrative tasks, and ensuring smooth communication within the office.Duties And Responsibilities Greet and welcome visitors with a professional and...
-
Customer Care Team Leader
2 weeks ago
Thrissur, Kerala, India Bhavana Healthcare Full time ₹ 30,00,000 - ₹ 50,00,000 per yearJob Summary:We are seeking an experienced and motivated Customer Care Team Leader to oversee our customer support operations. The ideal candidate will have a proven track record of leading customer care teams, especially telecallers, with strong problem-solving, communication, and leadership skills. Multilingual proficiency will be an added advantage.Key...
-
Operations Manager
2 days ago
Thrissur, Kerala, India SISTERN CONCERN OF ATREYA HOSPITAL Full time ₹ 16,80,000 - ₹ 20,80,000 per yearOversee the implementation and monitoring of the admission and discharge process.Daily checking and verification of the trackers, registers, and checklists managed by the PRO team.Review patient feedback forms and take appropriate actions to address the concerns and suggestions raised by our patients.Ensure that the PRO team is present in their designated...
-
Helpdesk Executive
2 weeks ago
Thrissur, Kerala, India Deutsche Consulting Full time ₹ 1,80,000 - ₹ 2,40,000 per yearRole SummaryThe Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process.Duties and Responsibilities Serve as the first point of...