Client Relationship Executive

5 days ago


Thrissur, Kerala, India Deutsche Consulting Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Location: Thrissur, MG Road

Candidates with Telugu fluency will be prioritized

Job Summary:

We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

  • Answer and resolve refund-related calls and inquiries
  • Process refund requests and provide status updates to clients
  • Handle inbound and outbound calls with professionalism and efficiency
  • Respond to customer queries via email and chat
  • Ensure accurate and timely documentation of client interactions

Qualifications:

  • Previous experience in customer support, call center, or related roles
  • Excellent communication skills (verbal and written)
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment
  • Proficient in handling customer inquiries via phone, email, and chat

Preferred Skills:

  • Familiarity with refund processes and handling sensitive customer issues

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Ability to commute/relocate:

  • Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Current Salary
  • Expected Salary
  • Notice Period

Experience:

  • Customer support: 1 year (Required)
  • Refund case handling: 1 year (Required)

Work Location: In person



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