Client Relationship Executive
5 days ago
Job Location: Thrissur, MG Road
Candidates with Telugu fluency will be prioritized
Job Summary:
We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.
Key Responsibilities:
- Answer and resolve refund-related calls and inquiries
- Process refund requests and provide status updates to clients
- Handle inbound and outbound calls with professionalism and efficiency
- Respond to customer queries via email and chat
- Ensure accurate and timely documentation of client interactions
Qualifications:
- Previous experience in customer support, call center, or related roles
- Excellent communication skills (verbal and written)
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficient in handling customer inquiries via phone, email, and chat
Preferred Skills:
- Familiarity with refund processes and handling sensitive customer issues
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Current Salary
- Expected Salary
- Notice Period
Experience:
- Customer support: 1 year (Required)
- Refund case handling: 1 year (Required)
Work Location: In person
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