Call Center Executive

2 weeks ago

Thrissur Kerala, India IRISH EXPERT LLP Full time

**Job Description:

- **

Ø Manage a large amount of Inbound and outbound calls in a timely manner.

Ø Enter new customers' information into the system.

Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions.

Ø Meet personal/team targets.

Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers’ needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Provide accurate, valid and complete information using the right methods/tools.

Ø Handle customer complaints, and provide appropriate solutions and alternatives.

Ø Keep records of customer interactions, process customer accounts and file documents.

Ø Follow communication procedures, guidelines and policies.

Ø Interdepartmental coordination

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

Ø Coordinate with the delivery team and the customers during the actual delivery
- **Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.**_

**Required Skills:

- **

Ø Excellent in communication

Ø Good Communication in English/Malayalam / Hindi/ Tamil

Ø Good personality

Pay: ₹12,500.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

Work Location: In person

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