Call Center Executive

2 weeks ago

West Fort Thrissur Kerala, India IRISH EXPERT LLP Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Ø Manage a large amount of Inbound and outbound calls in a timely manner.

Ø Enter new customers' information into the system.

Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.

Ø Meet personal/team targets.

Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers' needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Provide accurate, valid and complete information using the right methods/tools.

Ø Handle customer complaints, and provide appropriate solutions and alternatives.

Ø Keep records of customer interactions, process customer accounts and file documents.

Ø Follow communication procedures, guidelines and policies.

Ø Interdepartmental coordination

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

Ø Email - Answer queries, Quotations

Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

Ø Coordinate with the delivery team and the customers during the actual delivery

Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

For more info

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • tele sales: 1 year (Preferred)
  • total work: 1 year (Preferred)
  • Call center: 1 year (Preferred)

Work Location: In person

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