Call Center

4 days ago


Kochi Kerala, India Zeak us solution Full time

**Call Center Quality Analyst** (QA)

**Location**: Kochi

**Salary**: ₹30,000 - ₹34,000 per month

**Gender**: Male/Female

**Experience**: 1+ years in a Call Center QA role

**Key Responsibilities**:

- Monitor and evaluate calls for quality assurance and compliance with company policies.
- Provide feedback to agents on their performance and suggest improvements.
- Analyze performance data and generate reports.
- Work closely with the training team to identify areas for agent improvement.
- Help maintain consistent service quality by ensuring adherence to best practices.
- Resolve any quality-related issues in collaboration with management.

**Requirements**:

- Minimum 1 year of experience as a Quality Analyst in a call center environment.
- Strong communication skills in both Hindi and English.
- Detail-oriented with the ability to assess and evaluate performance.
- Proficient in using quality monitoring tools and software.
- Ability to provide constructive feedback and coaching to team members.

Pay: ₹30,000.00 - ₹34,000.00 per month

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6282664670


  • Call Center

    4 days ago


    Kochi, Kerala, India Zeak us solution Full time

    **Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...


  • Kochi, Kerala, India Popular Hyundai Full time

    Wanted Call center executive min six month experience Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus - Yearly bonus **Language**: - Hindi (preferred) Work Location: In person


  • Kochi, Kerala, India Lala Stories Full time

    **Job Overview**: As a Call Center Executive, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and resolving customer inquiries or complaints. You will represent our company as the first point of contact for customers, ensuring their concerns are addressed promptly and professionally. **Key...


  • Kochi, Kerala, India Covermatch Private Limited Full time

    We are looking for Call Center Executive for Kochi office. Graduate with good fluency in English speaking essential along with computer knowledge. Answer queries professionally to provide information about products and services. Identify the needs of the clients through interaction. Keep records of customer interactions, details of inquiries. Update the...

  • Call Center Executive

    6 hours ago


    Kochi, India EDEN BUSINESS SCHOOL Full time

    CALL CENTER REPRESENATIVE / EXECUTIVES (OUTBOUND CALL) - QUALIFICATION : DEGREE (COMPLETION) - NO. OF JOB SHIFTS : 3 NOS - COMPUTER KNOWLEDGE - MS OFFICE EXCEL KNOWLEDGE - FLUENCY IN ENGLISH - JOB LOCATION : KOCHI / INFOPARK - SALARY : 15K TO 30K - AGE 35 **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Paid sick time -...

  • Call Center Executive

    7 hours ago


    Kochi, Kerala, India AABASOFT BUSINESS SERVICES Full time

    **BPO/DOMESTIC CALL CENTRE (VOICE INBOUND CUSTOMER SERVICE)** - Qualification: Fresher’s or experienced with minimum qualification of degree. - Good communication Skills with fluency in Malayalam. - Ready to work in rotational shift. - Handling customer complaints and follow ups. - Language Skill: Malayalam - Work Location: Kochi - Shift Time: Rotational...


  • Kochi, India EDEN CAREER GUIDANCE & HR SOLUTIONS Full time

    **JR CRE // CALL CENTER // AGE LIMIT: 28 //ANY DEGREE // JOB LOCATION: KOCHI**: - **FRESHERS AND EXPEREINCE CANDIDATES CAN APPLY**: - **CALL CENTER // DAY AND NIGHT SHIFT// GOOD SALARY AND GOOD INCENTIVE** **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day...

  • Call Centre QA

    4 days ago


    Kaloor, Kochi, Kerala, India HRBRO PLACEMENT SERVICES Full time

    **Job : Call Center Quality Assurance (QA) Specialist** **Location**: Kaloor, Kochi **Salary**: ₹32,000 per month **Shift**: Rotational **Experience**: 4-5 years as QA in a call center **Languages**: English & Hindi Speaking Skills **Responsibilities**: - Monitor and evaluate customer interactions to ensure quality standards. - Provide feedback and...

  • Call Co-ordinator

    1 day ago


    Kochi, Kerala, India Puthur Infotech Pvt Ltd Full time

    Greetings from Puthur infotech pvt ltd Position: Call coordinator Experience: 1 Year Gender: Female **Salary**: 10000 to 12000 Location**:kochi & Calicut location in kerala** JD: Must have good communication skills & Computer Skills. Have a good experience to Coordinate with clients/customers. Pay: ₹8,529.75 - ₹12,000.00 per...


  • West Fort, Thrissur, Kerala, India IRISH EXPERT LLP Full time

    Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to expand organisation...