Call Center Executive
3 weeks ago
Job Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: [Specify – e.g., Kochi / Regional Office]Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients.Key ResponsibilitiesHandle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection.Conduct service reminders, lead follow-ups, and post-service/customer satisfaction calls.Manage daily call logs and data entries accurately in CRM or internal systems.Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution.Support campaigns, promotions, and customer communication drives initiated by management.Maintain daily and weekly reports on call performance, follow-ups, and closures.Escalate customer concerns appropriately to ensure swift and professional resolution.Ensure compliance with company communication standards and customer service protocols.Key Skills & CompetenciesExcellent verbal communication skills in Malayalam, English, and Hindi.Strong customer engagement and problem-solving ability.Proficiency in MS Office, CRM tools, or call management software.Ability to handle volume-based targets with quality and professionalism.Good coordination and teamwork skills.QualificationsGraduate / Diploma in any discipline.Minimum 1 year of experience in call centre, telecalling, or customer service roles — preferably in Automotive, FMCG, or Retail sectors.
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Call Center Executive
2 hours ago
Kalamassery, Kochi, Kerala, India INDEL AUTOMOTIVE PRIVATE LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per yearThe Call Center Executive is responsible for handling inbound and outbound customer calls efficiently, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction. The role requires good communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:Handle incoming and...
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Call Center Executive
3 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: [Specify – e.g., Kochi / Regional Office]Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for...
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Call Center Executive
3 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male) Department: Customer Experience / Call CentreLocation: (Specify – e.g., Kochi / Regional Office)Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the Role The Call Centre Executive (Male) will be responsible for managing...
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Call Center Executive
3 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male)Department: Customer Experience / Call Centre Location: (Specify – e.g., Kochi / Regional Office) Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible...
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Call Center Executive
3 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male)Department: Customer Experience / Call CentreLocation: (Specify – e.g., Kochi / Regional Office)Reports To: Call Centre Manager / Customer Experience LeadExperience Required: Minimum 1 year in Call Centre or Customer Support OperationsAbout the RoleThe Call Centre Executive (Male) will be responsible for managing...
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Call Center Executive
2 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male)Department: Customer Experience / Call Centre Location: (Specify – e.g., Kochi / Regional Office) Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible...
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Call Center Executive
2 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify – e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male)will be responsible for...
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Call Center
4 days ago
Kochi, Kerala, India Zeak us solution Full time**Call Center Quality Analyst** (QA) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Experience**: 1+ years in a Call Center QA role **Key Responsibilities**: - Monitor and evaluate calls for quality assurance and compliance with company policies. - Provide feedback to agents on their performance and suggest...
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Call Center
4 days ago
Kochi, Kerala, India Zeak us solution Full time**Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...
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Female Call Center Executive
1 week ago
Kochi, Kerala, India Raha Ayurveda Hospital & Integrated Ortho Neuro Rehab Full time**Qualifications**: - Marketing skills - Prior experience in call center roles - Knowledge of medical treatments - Familiarity with medical terminologies to review reports - Proficiency in English, Hindi, and Malayalam - Preference for female Ayurvedic doctors - Respond to leads - Coordinate appointments and follow-ups - Maintain accurate records of patient...
