Call Center Executive
3 weeks ago
Job Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify – e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male)will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients. Key Responsibilities Handle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection. Conduct service reminders, lead follow-ups, and post-service/customer satisfaction calls. Manage daily call logs and data entries accurately in CRM or internal systems. Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution. Support campaigns, promotions, and customer communication drives initiated by management. Maintain daily and weekly reports on call performance, follow-ups, and closures. Escalate customer concerns appropriately to ensure swift and professional resolution. Ensure compliance with company communication standards and customer service protocols. Key Skills & Competencies Excellent verbal communication skills in Malayalam, English, and Hindi. Strong customer engagement and problem-solving ability. Proficiency in MS Office, CRM tools, or call management software. Ability to handle volume-based targets with quality and professionalism. Good coordination and teamwork skills. Qualifications Graduate / Diploma in any discipline. Minimum 1 year of experience in call centre, telecalling, or customer service roles — preferably in Automotive, FMCG, or Retail sectors.
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Call Center Executive
4 days ago
Kochi, India VST Mobility Solutions Pvt.Ltd. Full timeWill sometimes have to conduct high-level sales calls - Create and Implement Call Center Scripts - Hire and Train Call Center Employees - Resolve Escalated Customer Complaints - Call Center Executive Requirements / Skills / Qualifications Call Center Executive job description should include these common skills and qualifications: - A graduate degree is...
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Call Center Executive
4 days ago
Kochi, India EDEN CAREER GUIDANCE & HR SOLUTIONS Full timeCALL CENTER EXECUTIVE // CALL CENTER// BPO// ANY DEGREE// FRESHERS - FRESHERS CAN APPLY // GOOD COMMUNICATION SKILLS PLUS POINT - FRESHERS CAN APPLY **Salary**: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance...
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Call Center Executive
2 days ago
Kochi, India Nilufer Aesthetics Private Limited Full timeHandled many inbound outbound calls to customers and clients females only call center experience preferred tele calling experience preferred sales and marketing experience also preferred **Salary**: ₹8,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: -...
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Call Center Executive
1 week ago
Kalamassery, Kochi, Kerala, India INDEL AUTOMOTIVE PRIVATE LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per yearThe Call Center Executive is responsible for handling inbound and outbound customer calls efficiently, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction. The role requires good communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:Handle incoming and...
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Jr. Call Center Executive
4 days ago
Kochi, India EDEN CAREER GUIDANCE & HR SOLUTIONS Full timeJr. Call Center Executive - Qualification: Diploma, Any Degree Passed - Good salary and Good incentives - Age Limit:35 - Job Location: Kochi, All Kerala **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: -...
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Call Center Executive
4 days ago
Kochi, Kerala, India Luxon TATA Full timeFreshers can apply - Handling customer complaints and taking service booking - Meeting daily/monthly targets allocated - Better career opportunities Pay: ₹12,500.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Commission pay - Performance bonus **Experience**: - Call center: 1...
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Call Center Executive
4 weeks ago
Kochi, India Autobahn Corporation Full timeJob Title: Call Centre Executive (Male)Department: Customer Experience / Call Centre Location: (Specify – e.g., Kochi / Regional Office) Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible...
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Call Center
2 weeks ago
Kochi, Kerala, India Zeak us solution Full time**Call Center Quality Analyst** (QA) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Experience**: 1+ years in a Call Center QA role **Key Responsibilities**: - Monitor and evaluate calls for quality assurance and compliance with company policies. - Provide feedback to agents on their performance and suggest...
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Call Center
2 weeks ago
Kochi, Kerala, India Zeak us solution Full time**Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...
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Trainer - Call Center
1 week ago
Kakkanad, Kochi, Kerala, India Popular Vehicles and Services Ltd Full timeWe are looking for an experienced Call Center Trainer to design, deliver, and evaluate training programs that enhance the skills and performance of our customer service team. As a Call Center Trainer, you will play a vital role in preparing agents for success by providing them with the tools, knowledge, and confidence needed to offer exceptional service and...
