Call Center Executive

4 hours ago

Kalamassery Kochi Kerala, India INDEL AUTOMOTIVE PRIVATE LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

The Call Center Executive is responsible for handling inbound and outbound customer calls efficiently, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction. The role requires good communication skills, patience, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Handle incoming and outgoing calls related to customer inquiries, service appointments, and feedback.
  • Provide information about products, services, and offers in a professional manner.
  • Record and update customer details, complaints, and service requests in the system.
  • Coordinate with concerned departments (sales, service, accounts, etc.) to resolve customer issues.
  • Follow up on pending cases to ensure timely closure.
  • Maintain call logs and prepare daily / weekly call reports.
  • Meet daily and monthly targets related to call volume and customer satisfaction.
  • Ensure adherence to company policies and standard operating procedures.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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