Business Development Manager
2 days ago
As a Branch Administration Manager, you will oversee the branch's daily operations, drive sales performance, and lead a high-performing team. Your role will involve managing administrative tasks, ensuring customer satisfaction, and achieving business targets while maintaining a productive and motivated work environment.
Key Responsibilities:- Branch Operations Management:
- Oversee all branch administrative activities, ensuring compliance with company policies and procedures.
- Monitor day-to-day operations, including inventory management, record-keeping, and operational efficiency.
- Ensure adherence to regulatory and organizational standards.
- Sales Leadership:
- Set sales targets and develop strategies to achieve branch-specific objectives.
- Analyze market trends and identify growth opportunities to expand the customer base.
- Lead customer acquisition, retention, and cross-selling initiatives to maximize revenue.
- Team Management:
- Recruit, train, and mentor branch staff to enhance their skills and performance.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a collaborative and motivated team environment to drive productivity.
- Customer Relationship Management:
- Build and maintain strong customer relationships to ensure satisfaction and loyalty.
- Address and resolve customer issues promptly and professionally.
- Develop customer-centric strategies to enhance the overall experience.
- Reporting and Analysis:
- Prepare and present regular reports on branch performance, sales metrics, and team achievements.
- Analyze data to identify areas for improvement and implement corrective measures.
- Monitor expenses and ensure cost-effective operations.
- Strong leadership and team management skills.
- Proven ability to meet and exceed sales targets.
- Excellent interpersonal and communication skills.
- Analytical mindset with attention to detail.
- Proficient in MS Office and CRM tools.
- Ability to handle multiple responsibilities and prioritize tasks effectively.
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