F&B Executive

16 hours ago

Mumbai, Maharashtra, India Sensys Technology Ltd Full time ₹ 18,000 - ₹ 36,000 per year

Summary

The Guest Service Associate is the face of the restaurant and plays a vital role in creating a welcoming, engaging, and satisfying experience for guests. The GSA is responsible for greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and ensuring smooth service flow on the floor.

Key Responsibilities

◆ A. Guest Interaction s Order Taking

  • Greet all guests warmly with a smile and a polite, service-oriented attitude.

  • Assist guests with menu, make recommendations, and upsell.

  • Take orders accurately via POS system (dine-in, takeaway, delivery, etc.).

  • Ensure special requests, allergies, or preferences are noted and communicated to the kitchen properly.

◆ B. Service s Delivery

  • Serve food and beverages promptly and professionally, ensuring correct order delivery.

  • Refill water when glass is 3/4th empty, clear empty dishes, and check on guest satisfaction during the meal.

  • Ensure all items (cutlery, crockery and accompaniments) are provided per order type.

  • Coordinate with kitchen and barista staff for timely service.

◆ C. Beverage Preparation – Coffee s Tea

  • Prepare beverages following standard recipes.

  • Brew teas and infusions as per menu offerings.

  • Ensure consistency in taste, presentation, and quality for every order.

  • Conduct daily cleaning and basic maintenance of coffee machine, milk frother, blenders and other appliances.

  • Use cleaning tablets (e.g., Cafiza) and descaling procedures.

  • Report any faults or malfunctions to the manager immediately.

◆ D. Non-Alcoholic Cocktail Preparation

  • Prepare basic non-alcoholic cocktails and signature café drinks as per menu.

  • Follow approved recipes and presentation styles.

  • Maintain hygiene and freshness in handling syrups, garnishes, and fruits.

◆ E. Cleanliness s Hygiene

  • Maintain clean and organized service areas (floor, tables, counters, billing desk).

  • Follow cleaning schedules and SOPs for dining area, service stations, and equipment.

  • Ensure personal hygiene and uniform grooming are always as per standards.

◆ F. Billing s Payments

  • Handle billing at the POS system accurately (cash/card/UPI).

  • Apply discounts, loyalty rewards, or staff meals only as per approved policy.

  • Ensure proper closure of bills with receipts shared to guests.

  • Follow EOD cash handover and reporting process.

◆ G. Feedback s Complaint Handling

  • Collect feedback from guests after service and report any issues immediately.

  • Apologize and escalate guest concerns to the supervisor/manager promptly.

  • Maintain a positive, guest-first attitude even in busy or stressful situations.

◆ H. Inventory s Stock Assistance

  • Inform supervisor when stock of disposables, condiments, or service items is low.

  • Assist in stock handling, labelling, and rotation when required.

  • Track and avoid wastage of disposables, consumables and avoid CCG breakages during shifts.

◆ I. Other Duties & Responsibilities

  • As and when assigned by the Management

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

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