Field Technical Support

Field Technical Support - NonStop ServersThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you'll do:

A Nonstop Field Technical Support Consultant provides onsite technical services to help customers achieve their business objectives. Technical services include ensuring the stability, performance, and continuous improvement of mission-critical environments running on HPE Nonstop Servers, working closely with enterprise customers to deliver proactive and reactive support.

Responsibilities:

• Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software.

• Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary.

• Perform root cause analysis and implement permanent fixes to prevent recurrence.

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.

• Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems.

• Apply patches, firmware updates, and software upgrades in coordination with customer change management processes

• Implement approved changes to system configurations, ensuring minimal disruption to business operations.

• Serve as a trusted advisor to customers, providing technical guidance and recommendations.

• Participate in customer review meetings and contribute to continuous service improvement initiatives.

• Work closely with HPE internal teams, including engineering, product support, and account management.

• Share knowledge and best practices with peers and contribute to internal knowledge bases.

What you need to bring:

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• 3+ years of experience supporting HPE NonStop systems in enterprise environments.

• Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems.

• Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Excellent troubleshooting, communication, and customer service skills.

Preferred Certifications:

HPE ASE/MASE – NonStop Systems
ITIL Foundation or higher

Individual contributors at Intermediate job-level for a minimum of three years.

HPE Nonstop, HPE Unix, or Linux operating system.

HPE ProLiant Compute

HPE Storage

HPE Networking

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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