Technical Support Executive

3 days ago

Mumbai, Maharashtra, India SSterling Workforce Enterprises Private Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Technical Support Executive / Engineer (Fresher)

Location: Mahim West, Mumbai

Experience Required: 0–1 Year (Freshers are welcome)

Client Visits: Occasionally

We are looking for a passionate and enthusiastic Technical Support Engineer (Fresher) to join our support team. The candidate will assist customers in resolving technical issues, provide product guidance, and ensure smooth functioning of IT/software solutions.

This role is ideal for individuals with strong problem-solving skills, a customer-first attitude, and a keen interest in technology.

Key Responsibilities

  • Provide first-level technical support via phone, email, chat, or remote sessions.
  • Install, configure, and troubleshoot issues related to document management software applications.
  • Log, track, and manage customer issues using ticketing systems.
  • Collaborate with senior engineers and development teams to resolve complex technical problems.
  • Assist in installation, configuration, and maintenance of applications or systems.
  • Prepare and update technical documentation, FAQs, and support knowledge base.
  • Ensure timely follow-up and communication with customers regarding issue status and resolutions.
  • Escalate unresolved issues to OEMs with proper documentation.

Required Skills & Qualifications

  • B.Sc. in Computer Science, IT, Electronics, or a related field.
  • Basic understanding of Windows operating systems, databases (SQL/MySQL), and networking concepts.
  • Knowledge of software installation, configuration, and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively in a team.
  • Willingness to learn and adapt to new technologies.

Preferred Skills (Good to Have)

  • Familiarity with cloud platforms like Office 365.
  • Understanding of ticketing systems.
  • Basic knowledge of scripting (Python).
  • Internship or project experience in IT support or software implementation.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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