Technical Support Executive
4 days ago
Designation- Technical Support Executive
Location- Mumbai
Shift- 24*7
Salary K
Experience: 2+ Year
Education: Preferably BE in IT/Computers, B.Sc IT
Location: Mumbai
Kindly share the CV as per the below requirement.
Job description-
Providing technical support to customer via remote, telephone or email
Providing L1 support to the customer
L1 support includes interacting with customers, understanding their problems and handling customer queries
Preparing documentations
Coordination with OEM and Customer
Design and maintain operational processes
Hands on experience on working on Applications
Provide demo to the customer
Troubleshooting and problem-solving skills
Provide training and support to IT teams and end-users on ManageEngine tools and best practices
Familiarity with network monitoring and diagnostic tools
Experience handling customer escalations and issue resolution
Desired Skills
Proven hands-on experience of 2+Yrs in IT
Basic knowledge of Windows Active Directory and DNS
Excellent verbal and written communication skills
Ability to multitask and manage time efficiently
Positive attitude and eagerness to learn and grow in a technical support environment
Understanding of IT Infrastructure and Networking
Hands on experience of Windows Active Directory, DNS & DHCP
Strong understanding of TCP/IP, VLANs, DNS, DHCP, subnetting, and routing protocols
Knowledge of wireless networking technologies and configurations
Strong knowledge of ITSM Ticketing tool, Network Monitoring tool and Patch Management Solution
Hands-on experience with one or more ManageEngine products (ServiceDesk Plus, OpManager, ADManager Plus, etc.)
Good to have Hands-on experience with switches, routers, and firewalls.
Ability to work with cross-functional teams
Excellent communication skills
Kindly share the profile having experience System administration, Server administration, Wintel administration and Windows administration and working on Manage Engine products will be additional advantage.
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