Technical Support Executive

4 days ago

Mumbai, Maharashtra, India Softcell Technologies Global Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 3,12,000 per year

Designation- Technical Support Executive

Location- Mumbai

Shift- 24*7

Salary K

Experience: 2+ Year

Education: Preferably BE in IT/Computers, B.Sc IT

Location: Mumbai

Kindly share the CV as per the below requirement.

Job description-

  • Providing technical support to customer via remote, telephone or email

  • Providing L1 support to the customer

  • L1 support includes interacting with customers, understanding their problems and handling customer queries

  • Preparing documentations

  • Coordination with OEM and Customer

  • Design and maintain operational processes

  • Hands on experience on working on Applications

  • Provide demo to the customer

  • Troubleshooting and problem-solving skills

  • Provide training and support to IT teams and end-users on ManageEngine tools and best practices

  • Familiarity with network monitoring and diagnostic tools

  • Experience handling customer escalations and issue resolution

Desired Skills

  • Proven hands-on experience of 2+Yrs in IT

  • Basic knowledge of Windows Active Directory and DNS

  • Excellent verbal and written communication skills

  • Ability to multitask and manage time efficiently

  • Positive attitude and eagerness to learn and grow in a technical support environment

  • Understanding of IT Infrastructure and Networking

  • Hands on experience of Windows Active Directory, DNS & DHCP

  • Strong understanding of TCP/IP, VLANs, DNS, DHCP, subnetting, and routing protocols

  • Knowledge of wireless networking technologies and configurations

  • Strong knowledge of ITSM Ticketing tool, Network Monitoring tool and Patch Management Solution

  • Hands-on experience with one or more ManageEngine products (ServiceDesk Plus, OpManager, ADManager Plus, etc.)

  • Good to have Hands-on experience with switches, routers, and firewalls.

  • Ability to work with cross-functional teams

  • Excellent communication skills

Kindly share the profile having experience System administration, Server administration, Wintel administration and Windows administration and working on Manage Engine products will be additional advantage.

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