Technical Support Executive

2 days ago

Mumbai, Maharashtra, India Miko Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Provide top-notch technical support to customers through various channels, including email, chat, and phone
  • Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems
  • Document customer interactions and resolutions in our support system
  • Proactively identify and communicate recurring issues to the product and engineering teams for resolution
  • Stay up-to-date with product knowledge and updates to provide accurate and effective support
  • Assist in creating and updating support documentation and resources for customers
  • Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly

Requirements:

  • A bachelor's degree in a relevant field or equivalent work experience
  • 4-5 years of experience in technical support, preferably with IoT devices
  • Strong technical background with the ability to quickly grasp complex technical concepts
  • Excellent communication skills, both written and verbal
  • Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
  • Ability to work effectively in a fast-paced startup environment
  • Ability to work remotely with limited supervision
  • Comfortable working night shifts as part of a rotational schedule
  • A proactive and problem-solving mindset with a dedication to customer satisfaction
  • Exceptional attention to detail and organizational skills

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